Manager - IT Provider Management

Job Description

Are you looking at developing future leaders? Come join us at Siemens.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity.

Change the future with us

•                   Oversee IT providers fulfillment of contractual obligations during execution phase of IT delivery contracts, both for project as well as maintenance services and for both traditional on-prem AMS services as well as for SaaS-Service delivery

•                   Implement IT provider governance and performance management within engagements with IT providers and manage the continuous monitoring of providers performance, SLA adherence and provider obligations. Ensure a continuous optimization and transparency of service delivery

•                   Set up and manage periodic performance and contract review boards, manage the relationship with external IT service providers from a commercial, performance and contractual perspective

•                   Manage escalations and disputes regarding providers performance and contractual obligations as well as financial clarifications. Oversee provider compliance with IT service management requirements

•                   Liaise with provider and Siemens senior management, provider service delivery management, Siemens service management, purchasing and legal functions

•                   Further develop the portfolio and practice of Provider Management. Grow the maturity and quality of the provider management portfolio

•                   Act as a mentor and coach to the provider management team, further develop the skills of the international team

•                   Manage large and strategic tenders or other sourcing activities as a project manager

We don’t need superheroes, just super minds

•                   Strong background in IT provider management, especially performance management, escalation management, governance, and board orchestration

•                   Experience in service level management, definition, implementation and monitoring as well as service credit handling

•                   Knowledge and experience with IT service management, service delivery, ITIL, IT project management

•                   Experience in tender management and / or other sourcing activities

•                   IT domain know how in ERP, ERP system consolidation e.g. carve-in, carve out, ERP cloud migration, profound Cybersecurity knowledge, Hyperscaler like MS Azure, AWS, etc.

•                   Self-driven, results oriented, able to work independently based on strategic targets

•                   Entrepreneurial thinking and able to consider and manage financial impacts

•                   Able to motivate and lead people with or without formal authority

•                   International experience with global projects and collaboration with intercultural teams, minimum requirement of 5 years.

•                   Effective communicator, good interpersonal relationship skills in an international and intercultural environment, strong analytical skills, track record in problem solving and managing escalations

•                   Perfect English, ability to negotiate contractual clauses in English

We’ve got quite a lot to offer. How about you?

This role is based in Pune. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 396,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow. 

Organization: Information Technology

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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