Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.
Siemens Smart Infrastructure is an innovation and technology leader in industrial automation and Digitalization .In close collaboration with our partner and customers we are driving force for the digital transformation in industries .Therefore we need ambassadors from Customer Service for new insights, hardworking story teller and passionate who can make our customer relationship strong and enhance customer satisfaction.
Job description :-
Candidate must have Sound knowledge of LV switchgear products, LV panels. At least 2-3 years of experience in service field of low voltage switchgear like, Air Circuit Breaker, MCCB, RCCB, Bimetallic Relay, Microprocessor Relay, soft starter is desirable.
He must have experience in problem solving, making RCA and have strong knowledge on processes and basic Electrical and electronics.
Strong knowledge and practical hands on experience of different Communication Protocol like Modbus, Profibus, Profinet is mandatory.
Ready to travel to customer site on short notice to attend the break down even at weekend, public holidays or as per customers shut down planning and if required stay at site for multiple days till closure of Site.
Handle and monitor open calls logged against customer complaint and ensure timely closure of the same.
He should be able to Develop good rapport with the customer, plan service business, achieve the target and execute the order with complete ownership.
He should be able to identify service business opportunity in end user segment like
- AMC, OTC, of low voltage switchgear like ACB, MCCB, Simocode
- Retrofit Business of ACB, MCCB and Panel
- Energy Management system.
- Spare Business
Identify and appoint competent Channel partner to ensure faster service delivery resulting improved customer satisfaction and business growth.
Educate customer about new Siemens products carry demonstration and presentation.
Quality of out of the box thinking will have additional preference.Must be good Team member
Designation :- Service Engineer
Location :- Mumbai.
Educational Qualification :- Diploma/ B-Tech / BE in Electrical / Electronics
WE’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU?
We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow
Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers.
Organization: Smart Infrastructure
Company: Siemens Limited
Experience Level: Experienced Professional
Full / Part time: Full-time