Location : Mumbai / Thane
Position Level : PL-09
Organization: Siemens Limited: Smart Infrastructure – Electrification & Automation – Customer Service
Mode of employment: Full time only
Job Title: Service Order Execution Engineer
What are my responsibilities?
Order handover from acquisition team as per standard processes
Collection of site inputs. If required visit the site for collection of mechanical dimensions, understanding of electrical schematics and protection requirements from the customer.
Implementation of collected inputs for finalization of drawings and documents.
Preparation of GA, FV, MSLD, Wiring drawings in line with input received from acquisition team, order requirements / specifications / order contract documents and customer site requirements
Knowledge of Testing of MV products and Numerical relays
Clear understanding of customer requirement with effective communication with all the order stakeholders and submission of drawings to customer as per contract, PO & specifications in consideration with available costs
Follow up with the client for approval on submitted drawings / documents.
Plan the order for manufacturing in line with contractual delivery and approvals (milestones)
Knowledge of Contract management and commercial concepts(LC, ABG,, PBG etc..)
Create pool from the different internal stake holders including Design, VCB Team, Procurement Team, BA Team & drive them to get the task completed on time.
Alignment with manufacturing team for deliveries. Coordinate with client for inspections and get the formal inspection clearances with the help of quality team
Responsible for change and claim management and maintain / exceed profitability of an order.
Sends regular / periodical progress updates to the customers / management and as & when required
Apply and get the delivery extensions wherever required.
Good communication and conflict management skills.
Negotiations with vendors for bought out equipment’s wherever required. Technical evaluation of vendors. Alignment with procurement team for final selection of vendor.
Arranges dispatch clearance from customer & co-ordinates with the factory for dispatch.
Coordinate changes with internal teams. Monitor various order milestones for smooth and timely completion of the order as per contractual requirement.
Monitoring of Purchase Order Status / manufacturing update at supplier end and progress of Post Order Documentation.
Monitor and follow-up on vendor activities, highlight potential delays. To ensure that corrective actions are taken to minimize/manage the delays/damages.
Co-ordinate with FS team for site deployment and arrange to get the FAC (Final Acceptance certificate) from the customer
Important qualities we seek are a positive ‘can-do’ attitude, a pro-activeness, “thinking out of the box” with a broad horizon, an aptitude for hard work.
Cross functional collaboration and effective customer management skills are necessary.
Have clear written and oral communication skills.
Be innovative, creative and professional at all the times.
What do I need to qualify for this job?
B.E./B. Tech in Electrical Engineering
Minimum 7 to 10 years’ relevant experience in Service / Testing / Order Management.
Basic proficiency in Medium & Low Voltage products / Systems / Retrofits / Relays & Protection Systems
Familiar with Manufacturing Processes/Material Standards, measuring and test equipment’s
Good communication skills & Customer orientation.
Good working knowledge of MS Office software’s like MS word, MS Excel & Power point.