Service Sales Specialist

Job Description

What is my job responsibilities?
  • Service Sales Specialist (SSS) is a sales role under the Customer Service Business Unit in Digital Industries Division (DI).
  • Primary function is to be the customer interface and driver for all service portfolios which sweeps across all DI product range e.g. automation, motors and drives.
  • Service portfolios include on-site support services, service contracts, preventive maintenance works, inspection and repair works, testing and commissioning works, retrofit and modernization works, digitalization, etc.
  • SSS shall be the focal point of contact for customer throughout the sales cycle and work closely with the service delivery team to execute the secured order.
  • Responsible for generating leads and meeting or exceeding assigned sales targets. Duties range from pre-sales presentations, site visits, scoping, proposal generation, up to securing of orders including complex negotiation with customers while taking care of day-to-day service requests/inquiries from customers.
  • Good understanding on DI products and deep customer service know-how and experience is critical to be successful.

What do I need to qualify for the role?
  • Constantly and pro-actively generate quality leads.
  • Manage and grow assigned customers.
  • Make cold calls and prospect potential customers.
  • Penetrate and develop new customers.
  • Meet or exceed assigned sales targets through direct end customer channel.
  • Negotiate all contracts with customers including pricing, delivery, warranty, technical, terms and conditions, etc.
  • Obtain market intelligence to generate quality quotations, promotions, and negotiations.
  • Develop effective sales and go-to-market strategies.
  • Prepare monthly forecasts and reports.
  • Conduct sales presentations.
  • Coordinate sales efforts with relevant business units or sales channels if necessary.
  • Work very closely with service delivery team from pre-sales stage right up to job execution.
  • Understand and aggressively promote service offerings to customers directly and via general sales channel.
  • Support for payment collection if necessary.
  • Preparing and submitting quotations.
  • Frequent visits to customers and potential customers to evaluate need, build relationship and promote products and services.
  • Constantly update and maintain customer database and sales pipelines.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Organization: Digital Industries

Company: Siemens Malaysia Sdn. Bhd.

Experience Level: Early Professional

Full / Part time: Full-time

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