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Customer Service Engineer

Job Description

WANTED:
Someone who is highly motivated, customer-focused, with strong technical skills and proactive
individual to drive Customer satisfaction through excellent delivery of the installation, configuration, and repair of medical equipment.

WHY SIEMENS HEALTHINEERS?
With 60 000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All
supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

THE EXPERIENCE
Previous experience in diagnosing and repairing mechanical, electromechanical, and/or electronic
equipment.

ESSENTIAL REQUIREMENTS
  • High degree of technical studies - medical engineering or electronics.
  • At least 3 years shown experience in a similar position;
  • Electro-mechanical knowledge and familiar with radiology equipment is a strong benefit.
  • Willingness to travel within the assigned area and across Bulgaria as needed.
  • Previous experience in Customer facing roles.
  • Team working attitude, proactive and able to take self-initiatives.
  • Communication skills – make complex issues easy to understand.
  • English language at an advance level and German language knowledge represents a plus.
  • Car License.
POSITION ACCOUNTABILITIES AND RESPONSIBILITIES
  • Working customer service engineer on troubleshooting, installation, maintenance, and service repair needs on designated equipment.
  • Completing Preventative Maintenance and Functional Management Inspections.
  • Ordering and managing spare parts.
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Maintaining tools and test equipment properly.
  • Comply with Health and safety, Environment and HR regulations.
THE BENEFITS:
Engaging remuneration and compensation package: an attractive monthly fixed salary and yearly bonuses, food vouchers, medical and pension insurance.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are looking forward to meeting you!

Organization: Siemens Healthineers

Company: Siemens Healthcare EOOD

Experience Level: Mid-level Professional

Full / Part time: Full-time

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