Sales Operations Specialist - SPSE

Job Description

Siemens Digital Industries Software - Where today meets tomorrow.

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Siemens Process Systems Engineering (SPSE), part of Siemens Digital Industries, is the leading provider of Advanced Process Modelling software, services and solutions to the process industries. We help our customers to develop and operate sustainable processes by applying digital twins based on our gPROMS platform technology. This enables them to explore the process decision space rapidly, reduce uncertainty and risk and make better, faster and safer design and operating decisions through deeper understanding of their processes.

Currently employing about 280+ employees worldwide, SPSE has a well-established reputation for thought leadership and technology innovation, achieved through substantial R&D spanning more than two decades. Following its recent acquisition by Siemens, the company is now embarking on a major further expansion of its products and related business development activities.

We offer a role with responsibility, independence, flexibility and to contribute to new ideas. We foster a teamwork culture with great opportunities for personal and professional development to grow your career.

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About the role

Due to business growth, of the SPSE Global Sales function we are looking to hire Operations Specialist to be based at our Hammersmith offices on a 6-month contract basis.

As the Sales Operations Specialist you will support the Global Sales teams in the creation and completion of customer commercial engagements to delivery long term account revenue growth and customer success within the Siemens Process Systems Engineering (SPSE) UK Organisation. 

Taking ownership for operational functions, you will apply ‘Opportunity to Order’ understanding with specific knowledge and skills to complete a wide range of complex and varied tasks. Outside of specific orders, the role will also perform wider business planning, customer engagement and administration duties.

Areas of responsibility

  • Quote and Order standard process
    • Supports the Global Sales Teams in the creation and delivery to customer of proposals and quotes. This may include situational analysis and the creation of multiple commercial options to meet different objectives
    • Review of incoming orders to ensure they can be successfully delivered within legal and policy frameworks. E.g. matching Quote to order, MSA, etc…
    • Initiates and monitors internal workflows from quote creation to order execution, interacting with the relevant internal teams (Management, Credit Control, Finance, Delivery) to ensure successful customer delivery
    • Supports finance team with final delivery, billing and revenue recognition
  • Additional and occasional processes
    • Facilitation of the contract and legal bidding document creation, approval and signatory process (e.g. via EASy accept, Icertis, etc…)
    • SFDC reporting and Admin (note administration is not the primary role, more in an ad-hoc support capacity e.g. QUIP)
    • Administration of the Siemens Environmental Social Governance reviews (ESG Radar)
    • Raise LoA (Limits of Authority) relevant project to legal via regular SFDC reporting
    • Administration for customer access to the licence token map tables within HighSpot
    • Customer alignment and engagement activities
    • Working with internal and customer stakeholders to ensure requirements for order submission are fulfilled (e.g. payer and credit limit set up, export control requirements, etc.)
    • Handles or coordinates complex queries on policy, pricing, licensing, dependencies, install data, historic customer activities, 3rd party products, etc
    • Performs policy validation and collection of approvals for deviation
    • On occasion, working directly with end customers to secure requirements and obtain paperwork (signed agreements and purchase orders)
  • Project & Contract Execution
    • Understand relationship between customer project objectives and the multiple order transactions that may facilitate them
    • Understand the framework for orders that is defined by the customer’s contract
    • Enable and manage multiple interacting orders to meet the above
  • Process and Tools
    • Understands company processes and policies related to sales
    • Maintain a basic understanding of legal and financial frameworks relating to sales
  • Business Planning
    • Analysis of customer commercial history
    • Assists in reporting and forecast process

Your Experience & Competencies

  • Experience working in a Sales Operations (or similar) position within the Software industry would be hugely advantageous
  • Able to handle competing demands and prioritise effectively
  • Competent communication skills (verbal and written) to both engage and influence people, building strong networks
  • A problem-solving mindset for analysis of policy, processes, systems, and business boundaries
  • Operate as a team player, collaborating effectively with a wide range of colleagues, both locally and globally, and on occasion, customers.
  • Uses project management techniques to deliver customer outcomes: Break down tasks and activities, plan dependencies and timelines, engage with stakeholders and manage processes to successful, on-time conclusions
  • Working level of maths– e.g. for computing percentage price changes
  • A desire to engage in process improvement and business change in a dynamic environment
  • A drive to take ownership and deliver successful outcomes for both Siemens and our customers

Preferred Experience

  • Minimum 1 / 2 years’ experience with or an equivalent CRM system
  • Use of Microsoft Excel – e.g. understanding numerical data, applying simple formulas and data validation

Whilst experience of the above would be advantageous, it is not essential as full training will be provided. Most important is a willingness to learn.

Working at Siemens Software

Why us?

Working at Siemens means great work life balance and flexibility – whether that is full time in the office, hybrid or fully remote. We are always challenging ourselves to build a better future. We look for the most innovative and diverse Digital Minds to develop tomorrow’s reality and provide all the comfort and benefits employees need to achieve those goals.

Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or trade union membership.

Organization: Digital Industries

Company: Siemens Process Systems Engineering Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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