Customer Success Manager (f/m/d) PCF

Job Description

Knowledge for the world of tomorrow. 

What is the product carbon footprint of our everyday products? This question is not just fundamental to answer to meet the climate goals; it is also quite challenging and multi-faceted. Our mission is to enable the industry to calculate, trustfully share, and ultimately reduce their product carbon footprints. By using our CO2-sharing platform, companies will be able to resolve carbon footprint for their products based on available IT/OT data to calculate their own (factory) emissions as well as data from the supply chain to calculate external emissions. Our magic sauce is sophisticated crypto technology that goes hand in hand with in-depth Life Cycle Assessment and energy metering data.

In order to have the necessary freedom and speed to reinvent the industry, SiGREEN got awarded the status of an internal Start-Up at Siemens. We are ambitious, fast, and lean. SiGREEN is a team within Siemens Digital Industries – Factory Automation. We are present in the industry’s major associations and networks.
As a Customer Success Manager, you will work closely with our users, business, and operational team to empower the development of SiGREEN. You will build close relationship with high-level customers and communicate best practices and patterns with our internal teams. You will be part of cross-functional groups, provide excellent customer mentorship to Enterprise users.

Take your next career step with us! 

What part will you play?
  • Facilitating the Proof of Concept (PoCs) and pilot projects. 
  • Assisting clients to gain insight into SiGREEN and showcasing them the quantifiable value out of our software. 
  • Supporting our customers from pre-sales onwards and guiding them through the process of onboarding. 
  • Doing research analyses on platform optimization, usability and user experience by using key performance indicators. 
  • Maintaining a high level of professionalism, emotional intelligence, and an eye for business across multiple customers at the same time, connecting patterns and themes as projects progress. 
  • Being an advocate for our customer and concurrently a cheerleader for our business.

What it takes to make real what matters. 
  • Bachelor’s Degree in Business, Technology, Customer Relationship Management, or a related field.
  • Several years of experience in customer management, support and consulting combined with industrial knowledge in manufacturing, supply chain or procurement. 
  • Experienced in working with SaaS and other website platforms within operations or support teams.
  • Excellent capabilities of handling expectations, innovative thinking and diligent approach of problem-solving. 
  • Proficient in communicating technical concepts to technical and non-technical audiences and in educating and guiding users of all levels. 
  • Strong competence in communicating and showcasing concepts and visions to senior teams. 
  • Proficient in spoken and written English - other languages are welcome as a plus. 
  • Working well independently as well as part of a team.
  • Travel up to 30%

What we offer. 
  • 2 to 3 days of mobile working per week as a future global standard
  • Development opportunities for both personal and professional growth 
  • An environment where everyone can bring their whole self to work and feel a sense of belonging
  • 30 leave days and a variety of flexible working models that allow time off for yourself and your family 
  • Find more benefits here

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences. 

Make your mark in our exciting world at Siemens.

As an equal-opportunity employer we are happy to consider from individuals with disabilities.  - if you would like to find out more about jobs & careers at Siemens.

FAQ - if you need further information on the application process.

Organization: Digital Industries

Company: Siemens AG

Experience Level: Mid-level Professional

Full / Part time: Either

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