Customer Service Engineer 2 - InVivo - Philadelphia, PA

Job Description

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as Customer Service Engineer 2

  • Service Area – Philadelphia, PA
  • Shift: M-F, shift flexibility may be required.

Job Responsibilities:

-The successful candidate will perform preventative maintenance, reactive service and system modifications on MRI equipment installed in the Philadelphia region – all with minimal supervision. Establish and maintain proper business relationships with customers and peers, as well as complete necessary administrative duties as required.

-You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required.  Advanced notice will be provided for any shift changes. 

-You report to the Regional Service Manager at Siemens Medical Solutions.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision
  • You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

·        You have experience in testing, repairing and maintaining capital medical equipment

·        You have strong customer service and communication skills

·        You are proficient in the use of tools and service test equipment

·        You have experience in testing, repairing and maintaining capital medical equipment

·        You have previous experience with the following desired: Imaging or Biomedical or other electronic/capital equipment based field service

Required skills to have for the success of this role:

A High School Diploma at a minimum is required; however, a technical Associates Degree or equivalent experience is preferred.  Experience in testing, repairing and maintaining capital equipment as well as a strong electronics and computer background is required.  2 - 5 years of experience servicing diagnostic imaging equipment in a healthcare environment is preferred as is the ability to build and maintain strong customer relationships. Must be proficient in the use of hand tools and electronic service equipment.  Valid driver's license and good driving record is required.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at

If you wish to find out more about the specific before applying, please visit:

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Mid-level Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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