Role: System Engineer
Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019 with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand!
What part will you play?
Provide technical support to US/UK customers and clients through inbound and outbound calls
Conduct health check of electrical vehicle (EV) chargers, check log entries to find root cause of the issue.
Collaborate with R&D team to resolve issues.
Provide Weekly/Monthly reports on tickets/service requests worked
Maintain good customer relations.
Maintain records of conversation with customer and analyze the data.
Write and submit timely reports on performance, targets and customer queries.
Use your skills to move the world forward!
Qualification/Exp yrs.: BE degree in Computer/Electronics/Electrical.
Experience: 2-4 yrs. of experience
Phone support experience with US/UK customers.
Analytical skill for log entries troubleshooting.
Communicative & socially confident.
Flexible to work in any shifts.
Customer oriented attitude with professionalism.
Strong multitasking, time management and target achieving skills.
Excellent communication and listening skills with good command over the English language
Knowledge on Electric Vehicle and chargers.
Curious to learn and integrate new technologies.
Basic scripting skills in Java/Python language.
Knowledge on Open Charge Point Protocol (OCPP) & WebSocket communication.
Make your mark in our exciting world at Siemens.
This role is based in Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.Find out more about Siemens careers at: www.siemens.com/careers
Company: Siemens Technology and Services Private Limited
Experience Level: Experienced Professional
Full / Part time: Full-time