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Process Expert - Opportunity to Cash

Job Description

Are you looking at developing future leaders? Come join us at Siemens.

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

Change the future with us

  • Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Act as the initial point of contact for all eMobility customer and system related concerns
  • Maintain a working log detailing all required system updates, resolutions as well as the date of completion
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Resolve technical issues related to network interruptions
  • Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Act as the initial point of contact for all eMobility customer and system related concerns
  • Maintain a working log detailing all required system updates, resolutions as well as the date of completion
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Resolve technical issues related to network interruptions
  • Qualifications for Technical Support

We don’t need superheroes, just super minds

  • A bachelor's degree in computer science or related technology field is preferred
  • Industry-specific certification in relevant computer languages, software, language may be required
  • 3-5 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

We’ve got quite a lot to offer. How about you?

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 396,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.



Organization: Global Business Services

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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