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Cloud Support Engineer

Job Description

Role: Cloud Support Engineer

Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019 with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand!

What part will you play?

Provide support and incident response as part of an Operations Center in support of a Cloud Operations team.

Support incident management processes for cloud services.

Alert configuration and monitoring of Siemens cloud services and data centers.

Configure & maintain the cloud-based alert systems and document handling procedures.

Address Cloud Security Vulnerability incidents.

Test and install patch updates and verify system functionality.

Evaluate active tickets, prioritizing workload, and monitoring queue health.

Handle complex severity incidents according to Service Level Agreement (SLA).

Resolve escalated technical application and infrastructure incidents end to end per SLA.

Identify issues/incidents and reach out to the respective escalation points in a timely manner for issue resolution.

Leverage internal technical expertise and other internal tools to provide effective solutions to identified issues.

Ensure services are run effectively and in compliance with pre-defined parameters, ensuring mitigation of risks and impact on business activities.

Flexible with schedule changes to meet business needs.

Use your skills to move the world forward!

Min. Qualification:  B.E/B.TECH degree in CS/IT

Experience:  3-5 yrs. of experience

Must Have

Development Experience in C# or .NET (Windows).

Good know how on Azure Services Like App Service, Application Gateway, Blob Storage.

Good know how on Azure Virtual Networks and Policies.

Excellent analytical and problem-solving skills.

Strong written and verbal communication skills.

Flexible to work in any shifts.

Customer oriented attitude with professionalism.

Strong multitasking, time management and attention to detail.

Desirable / Good to Have:

Azure Developer or Azure for SAP Certification.

Hands-on experience with SAP.

Hands-on experience with AD.

Make your mark in our exciting world at Siemens.

This role is based in Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers


Organization: Advanta

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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