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Customer Service Professional - Hybrid Office Hours

Job Description

Siemens Financial Services Inc. Commercial Finance Americas is seeking a highly motivated and detail orientated Customer Service Professional. You will maintain customer satisfaction, problem solver and will lead the cash posting and customer service teams.

Responsibilities include:

  • Respond to and independently resolve customer inquiries & issues related to invoices, W9s, payment confirmation, audit confirmations, address changes, sales/use taxes, property taxes, requests for copies of contract documentation.
  • Verifying UCCs are current. File UCC Continuations for UCCs due to expire. Also responsible for filing UCC1s and Amendments for Transfer of Interests, assignments for purchases and filing Terminations for Lien Releases on Disposed Contracts
  • Apply for new or duplicate titles, or release existing titles, by gathering and reviewing documentation, new regulations and processing requirements for applicable state, and determining most cost-effective and efficient means to obtain title within prescribed timeframe.
  • Insurance- Maintain current applicable coverage of insurance for all contracts
  • Manage incoming checks to be forwarded to lockbox
  • Manage contract documentation offsite storage

Qualifications (include education):

  • Bachelor's degree or equivalent work experience.
  • 3+ years of customer service and/or customer-oriented documentation experience, preferably in the leasing industry, with regular direct contact with customer.
  • Ability to manage and effectively prioritize daily activities independently within parameters designated by manager.
  • Ability to meet deadlines and handle multiple tasks in an independent, effective manner
  • Must have excellent interpersonal skills and work well within a cohesive team environment
  • Professional written and verbal communication skills
  • Microsoft Office Knowledge
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Organization: Siemens Financial Services

Company: Siemens Financial Services, Inc.

Experience Level: Early Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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