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Customer and Technical Support Specialist for Web Applications

Job Description

We are a team of passionate developers working on state-of-the-art enterprise cloud applications that make life better for our Siemens colleagues. From small to medium to enterprise-scale, our team covers everything digital at Siemens AG world-wide. But it’s not only about building the applications, we also need to maintain them, keep adding new awesome features and also help our customers with their needs and questions.

 

This is where you come into play: You make sure that our projects, services and platforms run smoothly and help to overcome any upcoming issues as the first contact point for our customers. Your role would be to answer client queries about our applications and services via ticketing systems like Atlassian Jira, e-mails and Microsoft Teams calls. You will execute manual tests and troubleshoot technical issues relating to our applications. You’ll estimate if 1st level support can fix a problem or if programming intervention is necessary and you follow up the topic accordingly. You’ll maintain internal process documentation and Knowledge Base articles. You’ll do all this in close cooperation with both internal teams and external parties.

 

Our team functions on a combination of focused independent work and active communication. We are openhonest, and kind; we ask for help, we support one another, and we have fun while doing so. 

What about you? You're smart. You're organized. You take responsibility for your tasks. You can adjust to changing conditions and environments. You communicate clearly, quickly and with a friendly, customer-oriented mindset. If you have existing knowledge of cloud services or experience with testing/QA on top of that, you’re our favorite candidate already.

Fluent English is a must. Most of our customers are located in Germany, so knowing German (or learning it while in Siemens) is a big plus and will open lots of doors for you, but is not necessary.

As a part of our technical support team, you'll navigate challenging assignments, grow professionally, have access to development opportunities and  best of all, you'll get to work with a great group of people who thrive cloudification and digitization in a top notch modern environment.

 

What is our standard?

  • 5 weeks of vacation (up to 8 extra days can be purchased from the benefits budget)
  • Flexible working hours with a fixed core from 10:00-14:00
  • home office with 100 CZK net/day allowance
  • annual bonus with the possibility of transfer to cafeteria
  • e-vouchers worth 90 CZK/day
  • MultiSport card at a discounted price
  • annual cafeteria budget of at least CZK 24,000 with any use on the benefit-plus website (e.g. holidays, language course, cultural and sporting events, etc.)
  • contribution to life insurance or pension insurance paid from benefits
  • company kindergartens in Prague and Ostrava
  • the opportunity to become a Siemens shareholder and receive free shares

Siemens is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
We are committed to forming a team that represents a variety of backgrounds, perspectives, and skills. This is how we work best. Problem solvers and entrepreneurs are highly welcome.
Make your mark in our exciting world at Siemens and learn more: www.siemens.com


Organization: Global Business Services

Company: Siemens, s.r.o.

Experience Level: Early Professional

Full / Part time: Full-time

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