Support Coordinator

Job Description

Position Title: Support Coordinator

Location: Southaven, MS


This is a position that supports the entire facility within the Southaven Logistics Center in Southaven, MS. This role serves as Support Coordinator for the Siemens Southaven Distribution center and will be responsible to assist the Information Technology (IT) and Engineering departments.

Required Knowledge/Skills, Education, and Experience

  • High School Diploma or equivalent required.
  • Computer skills proficiency required to include warehouse management systems experience.
  • At least 2 years’ experience working technical IT and Lean Background or related experience.
  • Must be detail-oriented and able to multi-task in a fast-paced environment.

Preferred Knowledge/Skills, Education, and Experience:

  • SAP & RF Scan knowledge and Warehouse Management Systems (WMS)
  • Above average practical knowledge of Microsoft Windows, Word, Excel, PowerPoint, and MS Teams required.
  • Ability to work in team-oriented environment with strong verbal communication
  • General knowledge PC setup
  • Ability to manage assignments to completion
  • Ability to manage shifting priorities
  • Assist the Industrial Engineer on maintaining the Locus robot functionality.
  • Have the working knowledge with Microsoft Windows, Word, Excel, PowerPoint, and Teams.


  • Setup & onboarding of IT hardware (PC, Printers, Scanners)
  • Install software for security & upgrades
  • Assist with projects to support the rollout of IT initiatives
  • Support front line users within the DC
  • Submit & monitor tickets with IT partners
  • Test and deploy devices within the DC
  • Support and assist the Engineering Team on Projects to include:
    • Lean activities, Efficiency, Productivity, Throughput and Quality improvements.
  • Preform audits on Continuous improvement activity such as Tier 1 boards, 5s, Kaizen improvements, etc.
  • Support yearly Value Stream Mapping of the facility (Performing Time Studies and Identifying Opportunity of Improvement).
  • Work with vendors on Continuous Improvement activities.
  • Document Work Instructions and tracking training to completions.
  • Assist the Industrial Engineer on maintaining the Locus robot functionality.
  • Investigate and conduct in-depth research on all discrepancies and provide resolution to coordinator/supervisor/manager.
  • Ability to apply critical thinking skills and multi-task
  • Interacts with supervisor, coordinators, Inbound, Inventory control, and Outbound staff to reconcile open issues 


  • Report to Engineer Manager when additional support is needed within work area
  • Openly and actively communicate internally through the respective Dept., and externally with every other department.
  • Perform communication daily regarding open issues regarding and ideas for improvements
  • Actively provide feedback to IT Specialist, Industrial Engineer, Supervisors, and Managers on all daily incidents, good and bad.


Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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