Engineer – Technical Support - Enlighted GTC

Job Description


Engineer – Technical Support 


Founded in 2012, Comfy | Enlighted is a Siemens-owned business on a mission to connect employees to the people, places, and things they need to do their best work. Our SaaS platform combines building intelligence, space analytics, and a consumer-grade mobile app technology to improve the workplace experience for Fortune 500 companies around the globe. Headquartered in the San Francisco Bay Area, our fast-growing team balances the dynamic energy of a small company with the backing of a global powerhouse. 

To learn more about Enlighted, visit us at 

We are looking to hire experienced Technical Support Engineers to help us keep growing. If you are detail oriented, hard-working, and looking for challenges working with niche cutting-edge technology, Enlighted Inc. is an ideal place to get ahead. Apply today! 


Enlighted – A Siemens Company’s Global Technology Center, Chennai 


Engineer – Technical Support 


3 – 5 years 


Educational Qualification 

BE /B.Tech – Any Specialization 


  • Provide support to Enlighted's customers across the globe through various channels like Voice, Email and Chat. 

  • Answer customer queries on Enlighted's products, solutions, warranty, etc.  

  • Remotely troubleshoot, resolve technical issues and problematic situations at customer sites. 

  • Provide periodical reports to managers. 

  • Participate in creating self-help resources and knowledgebase for customers. 

Candidate Profile 

  • Must have excellent written and oral communication skills.  

  • 3+ years in providing technical support to international customers through Voice/ E-mail / Chat. 

  • Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals.  

  • Should be familiar with Linux platform and Web applications. 

  • Good troubleshooting skills.  

  • Adequate experience in Microsoft Word and Excel.  

  • Good analytical and problem-solving skills.  

  • Should be self-organizing and be able to work with minimal supervision.  

  • Willingness to work in 24x7. 

Organization: Smart Infrastructure

Company: Enlighted Energy Systems Pvt Ltd

Experience Level: Experienced Professional

Full / Part time: Full-time

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