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Engineer – Technical Support - Enlighted GTC

Job Description

 

Engineer – Technical Support 

Company 

Founded in 2012, Comfy | Enlighted is a Siemens-owned business on a mission to connect employees to the people, places, and things they need to do their best work. Our SaaS platform combines building intelligence, space analytics, and a consumer-grade mobile app technology to improve the workplace experience for Fortune 500 companies around the globe. Headquartered in the San Francisco Bay Area, our fast-growing team balances the dynamic energy of a small company with the backing of a global powerhouse. 

To learn more about Enlighted, visit us at www.enlightedinc.com 

We are looking to hire experienced Technical Support Engineers to help us keep growing. If you are detail oriented, hard-working, and looking for challenges working with niche cutting-edge technology, Enlighted Inc. is an ideal place to get ahead. Apply today! 

Location 

Enlighted – A Siemens Company’s Global Technology Center, Chennai 

Role 

Engineer – Technical Support 

Experience 

3 – 5 years 

 

Educational Qualification 

BE /B.Tech – Any Specialization 

Responsibilities 

  • Provide support to Enlighted's customers across the globe through various channels like Voice, Email and Chat. 

  • Answer customer queries on Enlighted's products, solutions, warranty, etc.  

  • Remotely troubleshoot, resolve technical issues and problematic situations at customer sites. 

  • Provide periodical reports to managers. 

  • Participate in creating self-help resources and knowledgebase for customers. 

Candidate Profile 

  • Must have excellent written and oral communication skills.  

  • 3+ years in providing technical support to international customers through Voice/ E-mail / Chat. 

  • Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals.  

  • Should be familiar with Linux platform and Web applications. 

  • Good troubleshooting skills.  

  • Adequate experience in Microsoft Word and Excel.  

  • Good analytical and problem-solving skills.  

  • Should be self-organizing and be able to work with minimal supervision.  

  • Willingness to work in 24x7. 


Organization: Smart Infrastructure

Company: Enlighted Energy Systems Pvt Ltd

Experience Level: Experienced Professional

Full / Part time: Full-time

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