Role: Application Support Engineer
Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019 with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand!
What part will you play?
Responsible to provide excellent customer service in German.
Solve queries and complaints through tickets, webchat, and voice-based communication tools.
Employee will be a part of the team providing support to electric vehicles and chargers.
Responsible to handle support tickets and respond to them in a manner which meets quality and performance standards.
Monitor functionality of chargers installed in various locations remotely.
Troubleshoot any issues encountered with charging units and propose solutions.
Interact with clients and installers located across the globe to resolve their issues with the product.
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
Responsible to document customer transactions accurately in the appropriate systems
Coordinate with the co-workers, lead persons and other departments as appropriate
Address and route service tickets towards their proper resolution.
Conduct health check and check log files to find root cause of the issue.
Use your skills to move the world forward!
Qualification/Exp yrs.: Any Bachelors Degree. (B.E/B.Tech preferred)
Experience: 0-4 yrs. of experience
German Proficiency (both written and verbal) – B2 & Above.
Excellent Communication & socially confident.
Proficient in English.
Good Analytical and Critical thinking for troubleshooting.
Flexible to work in any shifts.
Customer oriented attitude with professionalism.
Strong multitasking, time management and target achieving skills.
Desirable / Good to Have:
Phone support experience with German or international customers.
Experience with chargers, generators, or electric vehicles (EV) industry.
Curious to learn and integrate new technologies.
Make your mark in our exciting world at Siemens.
This role is based in Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.Find out more about Siemens careers at: www.siemens.com/careers
Company: Siemens Technology and Services Private Limited
Experience Level: Mid-level Professional
Full / Part time: Full-time