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Collector

Job Description

We are Siemens Financial Services (SFS), providing tailored financial solutions to drive business models of the future.

Automation, electrification and digitalisation are rapidly changing the way we do business – and the way we live. Our people at SFS help support investments in related technology by offering project finance, equipment and leasing solutions, structured finance, capital loans and advisory services.

Your role as a Collector is to use your negotiation and excellent customer service skills minimise company losses by collecting all overdue rentals in a timely manner by means of telephone, letter and e-mail; chasing overdue rentals and minimising the number of agreements submitted to Legal Recoveries.

The role is based from our Stoke Poges office (near Slough), however we offer a flexible working policy, with a combination of office and home working to suit your requirements. 

What will you deliver?

  • Minimise customer arrears by chasing debt via telephone, letter, and e-mail, adhering to the collections guideline and UK legislation.
  • Maximise recoveries on insolvency cases by working quickly to establish if there are any potential buyers for the insolvent company or our equipment (and in cases where there aren't, fast tracking the agreement for termination and uplift of our equipment).
  • Resolve customer complaints by involving Siemens Financial Services introducers and internal Siemens Financial Services Sales team members where appropriate.


What part will I play?

  • Minimise customer arrears by chasing debt via telephone, letter, and e-mail, adhering to the collections guideline and UK legislation.
  • Maximise recoveries on insolvency cases by working quickly to establish if there are any potential buyers for the insolvent company or our equipment (and in cases where there aren't, fast tracking the agreement for termination and uplift of our equipment).
  • Resolve customer complaints by involving Siemens Financial Services introducers and internal Siemens Financial Services Sales team members where appropriate. 
  • Ensure the customer maintains their rentals whilst we assist them.
  • Adhere to the Collections guidelines in order to ensure all collections related activity is within specified compliance requirements.
  • Escalate any potential issues on agreements whereby the customer holds a high exposure with Siemens Financial Services.
  • Meet all KPI and targets set.

What skills and experience will you bring to the role?

  • Excellent communication skills and a positive and team orientated attitude, 
  • Able to work well within structured processes with the ability to manage high volumes of cases efficiently and effectively.
  • Good knowledge and understanding of UK Insolvency and consumer credit laws is preferred
  • Good negotiation and conflict resolution skills
  • Previous experience within collections is essential for this opportunity.
  • Ideally you will have knowledge of contracts and consumer credit as well as experience of Banking, Leasing or Finance Agreements.

Our compensation package includes a competitive salary, bonus, 26 days holiday, private healthcare, competitive pension and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.

Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know.


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Organization: Controlling and Finance

Company: Siemens Financial Services Ltd.

Experience Level: not defined

Full / Part time: Full-time

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