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SOLUTIONS SPECIALIST ENGINEER

Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

 

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Solutions Specialist Engineer as part of our Customer Success Services group

 

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

 

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Solutions Specialist Engineer, you will be responsible for:

  • Developing expert cross product and interoperability knowledge expertise between Automation, informatics and analytical components of complex customer solutions.    
  • Supporting as needed onsite and remote solution stabilization and optimization efforts at high throughput /Large volume or  with complex solutions.
  • Establishing strong working relationship with Automation OEM partner Inpeco in order to build expertise in Automation modules and software configuration and provide feedback cross organizationally for new development items.
  • Collaboration with Inpeco Automation R&D  and Siemens instrument R&D teams to ensure maximum interoperability of solutions
  • Providing technical product support and guidance to proactively maintain product performance or resolve customer complaints for hardware and software issues
  • Providing support in design and modifications of automation solutions
  • Providing support in preparing explanations and clarifying information to enable proper interpretation and evaluation of specifications, performance characteristics or other technical data.
  • Recommending new designs, new processes or design changes to meet requirements.
  • Working with other engineers to develop and implement new products or changes in existing products.
  • Providing support in software and hardware integration, development and testing
  • Performing product maintenance and configuration duties. Execute software and hardware upgrades as needed.
  • Conducting acceptance and integration testing of new software releases. Evaluating potential risks and develop test protocols to identify those risks
  • Collaborating with colleagues in other departments for efficient achievement of shared targets
  • Collaborating cross functionally to develop basic and targeted advanced solution content for documentation enhancement and  SHS CS Education (EDU) delivery
  • Delivering advanced training content in collaboration with EDU
  • Communicating and owning  Customer challenges and expectations for complex solution design until final resolution.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers

  • You have excellent oral and written communication skills and possess the ability to prioritize multiple issues and projects  simultaneously.
  • Are a self- motivated individual able to balance appropriately both Customer and Business needs.
  • Ability to follow a project from conceptual design through final stages
  • Can identify gaps in processes or content and are motivated to act and improve the situation.
  • Have the ability to diagnose and investigate customer reported problems, apply standard troubleshooting tools and concepts to identify the real issue and its root cause.
  • Familiar with technical product support and engineering change control activities
  • Proven success working independently and in a team environment using a collaborative approach.
  • Demonstrated ability to coach others on complex technical topics.
  • You should be driven to learn new software and hardware solutions; you will be working with our latest technology.
  • Willingness to travel up to 30%, including short-term local, regional, and international in support of self-development or optimizing complex solutions.
  • You do not compromise on Quality, the things we do are  governed by FDA and HIPPA requirements.

Required skills to have for the success of this role

  • Minimum 4-year degree in engineering, computer science, technology management, electronics or biological/clinical sciences or related fields. Master’s degree is a plus.
  • Degree in related discipline or equivalent combination of education and experience will be considered.
  • 5 years’ experience in supporting Automation and/or Informatics products.
  • 2 years’ experience in supporting Inpeco Automation and/or Informatics products.
  • Bachelor of Science in engineering disciplines such as Mechanical, Electrical, Systems or Software engineering.
  • Ability to employ analytical skills in projects such as statistical data interpretation, computer simulations and complex calculations.
  • Strong problem-solving kills leveraging known methodologies such as fault tree, fishbone, 5 whys and others.
  • Capable of communicating effectively with various target audiences delivering content ranging from executive summaries to detailed technical explanations.
  • Proficient with Microsoft Office tools.: Outlook, Word, Excel, Visio and PowerPoint, Power BI experience a plus.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.



Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Mid-level Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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