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Solutions Coordinator

Job Description

Solutions Coordinator

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

  • Freedom and a healthy work- life balance– Embrace our flexible work environment with flex  hours, telecommuting and digital workspaces.
  • Solve the world’s most significant problems – Be part of exciting and innovative projects.
  • Engaging, challenging, and fast evolving, cutting edge technological environment.
  • Opportunities to advance your career and mentorship programs on a local and global scale.
  • Competitive total rewards package.
  • Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
  • Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
  • Participate in our celebrations, social events and offsite business events.
  • Opportunities to contribute your innovative ideas and get paid for them!
  • Employee perks and discounts.
  • Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018, Canada’s Top Employers for Young People 2020 and Greater Toronto's Top Employers 2021.

This is an entry-level client-facing role covering both pre- and post-implementation of the Enlighted and Comfy systems. A large portion of your time will be spent identifying the unique needs of our customers and mastering an understanding of their operational methods. Additionally, this role will be tasked with becoming a Comfy and Enlighted subject matter expert, using this skillset to support our customers with new and existing deployments, ongoing product support, and guide our customers so they see the most value that they can from our products. In this role, you will shadow and support a more experienced member of the team until you are able to manage client relationships on your own. 

Position Overview

This is an entry-level client-facing role covering both pre- and post-implementation of the Enlighted and Comfy systems. A large portion of your time will be spent identifying the unique needs of our customers and mastering an understanding of their operational methods. Additionally, this role will be tasked with becoming a Comfy and Enlighted subject matter expert, using this skillset to support our customers with new and existing deployments, ongoing product support, and guide our customers so they see the most value that they can from our products. In this role, you will shadow and support a more experienced member of the team until you are able to manage client relationships on your own. Join us in Transforming the Everyday!

What will you do?

  • Participate in all aspects of a Comfy | Enlighted deployment (pre and post) to establish relationships with our customers
  • Work with customer’s technical teams and serve as primary point of contact during implementation.
  • Communicate with clients to identify and define project requirements, scope and objectives
  • Supervise current projects and coordinate all team members to keep workflow on track
  • Work with internal teams to create and package high-value, easy-to-use field tools (technical guides, training decks, demos, etc.).
  • Collaborate with third parties, and customers to oversee application deployments and API integrations – ensuring a smooth customer experience
  • Work alongside partners, installers, and integrators to guide our projects to success through multiple channels
  • Collaborate with the Customer Support and Customer Success teams to ensure a smooth post-implementation experience for our clients
  • Test and experiment with our product and relevant integrations to ensure the deliverables meet customer expectations
  • Work with our clients to learn and understand their current workflows and seek out and nurture relationships with power-users and influencers within client sites
  • Track user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues
  • Shadow our Solutions Engineers, Field Engineers, and Project Managers to establish a baseline understanding of our product and learn about our partners and customers
  • Some travel required

What will you need to succeed?

  • At least one year of consulting, project management, and/or customer success experience
  • Four-year university/college degree required
  • Solid technical background, with understanding or hands-on experience in software development and web technologies
  • Strong familiarity with project management software tools, methodologies, and best practices
  • Excellent analytical skills with the ability to solve problems creatively
  • Outstanding written and oral communication skills – you'll often be writing materials that will go directly to our clients
  • Detail oriented and the ability to document and track tasks
  • Excitement about working with cross-functional teams while simultaneously participating in multiple complex projects from start to finish
  • Willingness to operate outside of assigned projects and pitch in wherever necessary

Preferred Knowledge/Skills, Education, and Experience

  • Comprehensive understanding of network architectures and technologies: TCP/IP, routing, switching, and wireless.
  • The ability to interpret and explain wiring diagrams for electrical wiring of lighting
  • Experienced in network security frameworks and firewall configuration requirements
  • Proficiency creating detailed design diagrams and presentations with tools such as Visio and Power Point
  • Experience with BACnet
  • Knowledge of REST APIs

What you can expect from us:

  • Mentorship from experienced team members balanced with the expectation to be self-driven and self-motivated to grow and learn at Comfy | Enlighted
  • Constant collaboration with numerous teams, including Customer Support, Professional Services, Product, and Engineering.
  • Creativity and thinking outside of the box will be strongly encouraged
  • An exciting team that respects and embraces your ideas and expertise
  • Coworkers that are motivated by teamwork, pursuing excellence, and team wins opposed to the prospect of personal gain

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

Making a difference together we raised $757,000 towards charitable contributions, support over 23 non-profit organizations and planted 1,100 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.


Organization: Smart Infrastructure

Company: Siemens Canada Limited

Experience Level: Early Professional

Full / Part time: Full-time



Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.


Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.

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