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Customer Service Engineer (LD)

Job Description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. 

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? 

Then come and join us as a Customer Service Engineer in our Laboratory Diagnostics team. Reporting to the Team Leader for Laboratory Diagnostics in VIC, the primary function of your role will be to carry out day-to-day service, maintenance, and/or installation activities on Laboratory Diagnostics Instruments in the fields of Immunoassay, Chemistry, and Automation.

 Your mission and responsibilities:

  • Fulfilling the customer's needs for Preventative Maintenance, any updates/upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy).
  • Timely completion of Service Reports with good liaison with the Customer Care Centre, management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre.
  • Comply with all Environment & Safety policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action.
  • Maintaining personal knowledge of safety instructions and operational procedures and participating in training courses including 'self-learning', computer-based, and 'on the job training.

The successful candidate will possess the following:

  • Degree or trade qualification or equivalent in electronics, electrical engineering, or biomedical engineering 
  • At least 2-3 years’ experience working in the medical devices industry is desirable 
  • Strong customer empathy and interaction skills
  • Excellent written and verbal communication skills
  • Strong IT skills and ability to work in a fast-paced environment 
  • Ideally hold restricted electrical licence
  • Full Driver’s Licence is mandatory

Our global team: 

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

We are an equal opportunity employer and welcome applications from all candidates irrespective of age, disability, family responsibilities, gender identities, marital status, political opinion, pregnancy, race, nationality, religion, sex, sexual orientation or any other characteristics protected by Law.   

At Siemens Healthineers, Diversity and Inclusion are foundational to our purpose to help humans live longer and healthier lives. We promote an inclusive culture by embracing diversity in all its forms, at every level of our company, and in the communities, we operate in. We drive Diversity, Equity & Inclusion to enhance our capability and positively impact the broader healthcare industry.​​​​​​​

Applications close 15 October 2022 or sooner should sufficient applications be received.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. 

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. 



Organization: Siemens Healthineers

Company: Siemens Healthcare Pty. Ltd.

Experience Level: Experienced Professional

Full / Part time: Full-time

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