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GBS采购热线服务专员

Job Description

    Job Location

    Suzhou

What are my responsibilities?

  • Respond to customers and users queries, issues via telephone or e-mails as per time schedule defined
  • Record and follow up tickets from creation to closure for all inbound calls/emails in ticket tool
  • Dispatched/allocate incident to appropriate service line experts for knowledge escalation resolution
  • Monitor incidents, issues, requests and ensure resolution is provided on a timely basis and subsequently close the incidents, issues, requests
  • Customer satisfaction evaluation follow up
  • Other tasks assigned by supervisor e.g., documentation, data maintenance, Internal/External RPA/App Maintenance, etc.

  

     What do I need to qualify for this position?

  • Good communication skills;
  • Be responsible and customer oriented;
  • Ownership mindset
  • High working efficiency
  • Be able to work under pressure during peak season
  • Be willing to learn and quick learning
  • Bachelor or above, Commerce, SCM, Logistics or IT related major is preferred
  • 5 years customer service working experience preferred
  • Fluent English in Reading & Writing
  • Skillful in MS software, such as PPT, Word, Excel

Organization: Global Business Services

Company: Siemens Ltd., China

Experience Level: Early Professional

Full / Part time: Full-time

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