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Order Management Operator - Cary, NC or Walpole, MA

Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

 

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team!

 

Our global teamWe are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

 

Our cultureWe are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers


Job Title:            Order Management Operator - Customer Operations

Location:            Walpole, MA or Cary, NC

 Position Overview

  • Handles inquiries about status and shipping dates, standard pricing of products and/or services for distributor accounts
  • Supports order tracking, price quoting and scheduling of customer’s orders
  • Responds to semi-complex complaints and disputes within reasonable limit of authority
  • Recognizes when to escalate customer issues
  • Supports customers with referral to appropriate specialist for technical support and or problem resolution when warranted
  • Supports and enhances the sale of products through knowledge of programs through outbound/inbound phone calls
  • Generate revenue by managing orders for products/services from customers via outbound/inbound phone calls, faxes, and other electronic ordering
  • May be responsible for assigned territory for order management processes
  • Position reports into Customer Service Operations, Siemens Healthcare Diagnostics

Responsibilities

  • Enter, maintain, and process distributor customer orders
  • Proactively manage relationships with our distributor partners
  • Process small instrument orders and initiate returns when appropriate
  • Notify customers of delayed shipments
  • Provide customers with delivery and pricing information
  • Resolve disputed accounts receivables
  • Manage daily SAP reports to ensure customer satisfaction

 Required Knowledge/Skills, Education, and Experience 

  • 3-year vocational training
  • 3 to 5 years practical and specialized experience or specialized qualification needed or equivalent combination of education and experience to the 3 to 5 years specialized. 
  • Strong computer skills, knowledge in Windows applications, experience with SAP P40/P41 and SHARE preferred
  • Strong problem-solving skills
  • Excellent verbal and written communication skills and negotiation skills
  • Exceptional attention to detail
  • Strong organizational skills and able to multi-task
  • Able to work in a team environment, be flexible, reliable, and supportive
  • Able to prioritize assigned tasks

This is a hybrid position, and you are expected in the office 3 days a week.

 

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.


Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Early Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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