(Junior) Technical Support Engineer (w/m/d) 3rd Level for Fire Safety Systems

Job Description

Knowledge for the world of tomorrow.

We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So what are you waiting for? Take your next career step with us. 

What part will you play?
  • You are part of our headquarter technical sales support team at Building Products and you support and train our colleagues and external partners across the world for Siemens Fire safety and evacuation systems
  • You work as a level 3 support engineer verifying the feasibility of different system applications in the pre-sales phase or analyzing technical issues/defects during the after-sales phase and find solutions for them
  • You document the individual requests and solutions and, in case of need, escalate them to other departments such as R&D, Quality Management or Product Management
  • You support the colleagues at the Product Line, Training centers and Marketing during the market launch of new products
  • You support the regional support organizations (level 2 hotlines in the countries) by educating and training the Siemens engineers and sharing your know-how
  • In case of need you provide your support on-site by attending meetings with the customer, travelling to ad hoc onsite operations at customer sites to support solution finding of technical issues together with customers and Siemens engineers – up to a maximum of 50%, both national and international
What you need to make real what matters.
  • You have successfully completed a professional technical education and you have gained several years of practical experience in mounting, commissioning and/or servicing, doing training for fire safety and/or evacuation systems
  • You have expert knowledge of applications of fire alarm and evacuation systems for customers including the relevant standards such as EN54, VDE0833, VdS, MLR, DIN14675
  • You speak German & English fluently and you enjoy working in an intercultural environment
  • Ideally, you have basic IT skills in e. g. network technologies, data transfer methods or network protocols
Make your mark in our exciting world at Siemens. - if you would like to find out more about jobs & careers at Siemens.
FAQ - if you need further information on the application process.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Organization: Smart Infrastructure

Company: Siemens AG

Experience Level: Early Professional

Full / Part time: Full-time

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