Sr. Process Lead - Hire to Retire

Job Description

Job Tittle – Sr. Process Lead - Hire to Retire

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with

Change the future with us:

Managing operations for one of the teams

·       Driving KPIs, SLAs for processes in scope

·       Ensure process delivery as per client expectation

·       Managing process changes, process updates and other knowledge management requirements (process documentation, assessment and training, etc.)

·       Driving process improvement, automation and digitalisation

·       Enabling team to deliver on key metrics (goals definition, measurement, tracking, feedback)

·       MIS and reporting

·       Managing client escalations, end user feedback, etc.

·       Working with enabling teams within Shared Services to ensure the operations run like a well-oiled machine

We don’t need superheroes, just super minds

·       Minimum 10+ years experience.

·       Self Determination, Initiative, Learning, Communication Skills, Network Built on Trust, Team Player, Customer Focus, Professional Ethics, Siemens Value

Make your mark in our exciting world at Siemens.

This role is based in Bangalore. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Organization: Global Business Services

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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