Senior Solutions Engineer

Job Description

Senior Solutions Engineer

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

  • Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
  • Solve the world’s most significant problems – Be part of exciting and innovative projects.
  • Engaging, challenging, and fast evolving, cutting edge technological environment.
  • Opportunities to advance your career and mentorship programs on a local and global scale.
  • Competitive total rewards package.
  • Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
  • Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
  • Participate in our celebrations, social events and offsite business events.
  • Opportunities to contribute your innovative ideas and get paid for them!
  • Employee perks and discounts.
  • Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018, Canada’s Top Employers for Young People 2020 and Greater Toronto's Top Employers 2021.

Founded in 2012, Comfy | Enlighted is a Siemens-owned business on a mission to connect employees to the people, places, and things they need to do their best work. Our IoT platform combines lighting control, building intelligence, space analytics, and consumer-grade mobile app technology to improve the workplace experience for Fortune 500 companies around the globe. Headquartered in the San Francisco Bay Area, our fast-growing team balances the dynamic energy of a scale-up company with the backing of a global powerhouse

What will you do?

  • Troubleshoot and resolve Escalated technical support issues impacting Enlighted's global customers.
  • Facilitate escalations and drive effective follow-up with Development & Engineering teams on highly complicated incidents.
  • Own relationship with customers and serve as technical point of contact during issue resolution
  • Extensive creation & usage of Knowledge articles on service-related issues and topics
  • Drive process improvement and increase knowledge share within the organization.
  • Work with the Product team to introduce product improvements into the product roadmap
  • Upskill and train Tech support teams to handle recurring issues
  • Develop and maintain effective troubleshooting flows for customers and support personnel.

What will you need to succeed?

  • Bachelor’s in computer engineering, electrical engineering, or another closely related engineering discipline; or equivalent experience.
  • 10+ years of working experience in an integrated hardware and software organization, working with teams focused on Engineering, testing, and product management.

Must have:

  • Working experience with Linux
  • Knowledge of networking; a solid understanding of wireless networking (802.11, 802.15.4) concepts, networks configuration, and troubleshooting
  • Knowledge of building management systems, and specifically BACnet protocol over IP
  • Understanding of hardware, sensors, workplace lighting technologies and controls, and embedded/IoT systems concepts
  • Familiarity with internet technologies: HTML, java script, Java, application servers, modern REST APIs
  • SQL query language and relational database systems
  • Excellent client-facing communication skills
  • Excellent analytical skills
  • Strong organizational and time management skills
  • Experience with IoT, Workplace Experience, or Building Technologies
  • Curiosity and willingness/desire to learn about different areas of technology.

Nice to have:

  • Experience with lighting control systems fixture integration in commercial installations
  • Familiarity with lighting sciences and human perception of light characteristics
  • UNIX/Linux shell scripting
  • Experience with VMWare and enterprise and cloud virtualization
  • Knowledge of building management systems, and specifically BACnet protocol over IP
  • 3+ years of enterprise IT experience that may include hands-on software development, devops engineering, systems architecture, technical project management or similar
  • Experience with lighting control systems fixture integration in commercial installations
  • Experience with troubleshooting control fixture integration issues
  • Prior programming experience - any familiarity with logical operations (PLC)

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

Making a difference together we raised $757,000 towards charitable contributions, support over 23 non-profit organizations and planted 1,100 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.



Organization: Smart Infrastructure

Company: Siemens Canada Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au

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