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Informatics Engineer

Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

 

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as an Informatics Engineer continuing to provide world class support for our customers.

 

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

 

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Informatics Engineer, you will be responsible for:

  • Demonstrating a high level of technical expertise and problem solving, time management, team involvement and independent thinking.
  • Being able to work directly with our OEM and business partners to provide feedback for technical escalations and product issues to drive root cause identification and assist in the creation of corrective actions.
  • Troubleshooting, problem management, written skills to address and document technical issues that impact the Siemens laboratory informatics portfolio. Work collaboratively with cross functional partners to achieve a final solution.
  • Understanding all aspects of Siemens Healthcare Informatics products to ensure troubleshooting and issue identification are correctly managed via the Siemens quality complaint handling process.
  • Acting as the primary liaison between the key stakeholders for problem clarification, complaint investigation and confirmation processes.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • Updating and managing escalations to determine if the issue is a technical issue, non-conformance, or an enhancement to ensure the proper process is used for solution mitigation.
  • You will be working with our latest technology and therefore you are eager and willing to learn about new technologies and solutions.
  • Creating and presenting data or information in a way that can drive a business decision to enhance or resolve a product problem identified through the complaint process. This includes transcribing machine data into readable and understandable information for our partners.
  • Preparing technical calls and hosting global conference calls, which can include presenting information to technical experts.
  • Upskilling our remote and technical field partners of new product releases and troubleshooting skills.
  • Attend customer meetings as a technical expert, disseminating information clearly and concisely.
  • Creating and reviewing Product Support documentation.
  • Troubleshooting technical issues including connection, routers, workflow, database, and data communication issues.
  • Using proactive tools or data sets to target accounts for remedial action and working cross functionally to formulate an action plan that is implemented by the local support organizations.
  • Working directly with in-house and OEM R&D to ensure the solution will meet the service and end user’s needs.
  • Design and deliver advanced training workshops for support engineers local or remote.

Required skills to have for the success of this role

  • Bachelor’s degree or equivalent experience.
  • Minimum of 8 years Technology experience; including experience in a Medical Technology industry.
  • Experience with IT systems support with advanced Technical Troubleshooting and demonstrated problem-solving skills.
  • Experience with providing on-site customer care and support.
  • VMWare and virtualization concepts, experience with Windows and UNIX operating systems, an understanding of Networking and the OSI model, advance understanding of relational databases.
  • Communication, planning and writing skills along with the ability to present to different technical groups and management via written and oral communication.
  • Proven success working in a team-oriented, collaborative environment, while readily adapting and responding to changes in the environment and priorities.
  • Ability to decipher and analyze various Software, Database and System log files creating solutions within heterogeneous systems.
  • Willing to travel up to 10%

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.  

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.



Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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