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Technical Support Specialist

Job Description

Technical Support Specialist

Change the future with us.

 

Our Sales experts are the eyes and ears of our customers. They do not wait; they take the initiative. They transform “That sounds interesting!” into actual contracts, paving the way for new avenues of business.   Join our team and we will give you the latest knowledge and independence for autonomous action and decision-making, helping you become a trusted partner in customer relationships.

 

As a Technical Support Specialist of P&C, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation.

 

Customer Support (Post sales technical support)

 
  • Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
  • Logging queries, making tickets in footprints (BMC FootPrints Service Core is a 100% web-based Service Desk and customer support tool).
  • Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
  • Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
  • Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
  • RMA process of repair and replacement devices under warranty which includes,
    • booking of replacement/repair device under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
 

System Project Support (Application / Execution support)

Candidate will be partially responsible site and office support for system projects in pan Canada (specially in western Canada).

Engineering and commissioning

  • Project progress reporting and scheduling with customer and vendors
  • Managing and scheduling the deliveries of project with customer and vendors
  • Preparation of Engineering Drawings like SLD/wiring Diagrams/Schemes using AutoCAD as needed for customers.
  • Design support and working on panel drawing work with related communication with customer and vendor.
  • Managing and preparing QA/QC as per customer’s specification.
  • Support to project commercial for timely billing related activities.
  • Project closure activities
  • FAT and SAT execution with protection and control devices testing.
  • Trainings to customer and partner on our products.
 

What will you need to succeed?

  • A college or university graduate in Electrical/Electronic Engineering with connection to Power System Protection & Control.
  • Interest in pursuing career in Energy Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
  • 3 to 4 years of experience in field of P&C.
  • High-level knowledge of EA Products and service portfolio,
  • Having experience in Installation testing & Commissioning of protection relay of Siemen, GE, SEL
  • Thrives in customer engagement and proactively pursues new clients
  • Growth mindset, with a passion for learning
  • Collaborative with an ability to cultivate relationships and networks
  • Agile, technically savvy, with a knack at creating solutions
  • Creative thinker with a unique ability for resourcefulness
  • Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
  • Strong problem solving and analytical skills with high attention to details
  • Excellent written and verbal communications skills
  • Ability to adapt to change, take initiative, be resourceful and dependable
  • Must be able to work independently and in a confidential and ethical manner
  • A terrific team player willing to step in and help
   

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

 

Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

 

To learn more about Siemens Canada, visit our website at www.siemens.ca

 

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

     

Organization: Smart Infrastructure

Company: Siemens Canada Limited

Experience Level: Experienced Professional

Full / Part time: Full-time



Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.


Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.

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