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Technical Writer

Job Description

Company:

Imagine a company that combines the dynamic energy of a start-up and the backing of Siemens, a global powerhouse. A company where ideas, passion, and ingenuity are valued - and - vital to solve the next generation of smart building challenges and help customers achieve net carbon zero goals.

Enlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet.

Our team is constantly evolving to deliver exceptional value to customers worldwide and remain at the forefront of future-proofing building with our innovative solutions. If you are passionate about turning everyday spaces into extraordinary places – join us – and start making your impact today.

To learn more about Enlighted, visit us at www.enlightedinc.com

Our Team:

Everything we do at Enlighted is underpinned by our values. We know it is not just what we do that matters, it is how we do it that makes the difference. We expect all team members to live our values and create a culture where everyone is inspired to be their best.

You have a unique opportunity to chart your professional path by owning your development, your career, and your future. We encourage all employees to hone their skills, acquire new ones, and explore continued opportunities within Enlighted and Siemens – the brightest way to advance your career!

To learn more about Enlighted, visit us at www.enlightedinc.com

We are looking to hire an experienced Technical Writer to help us keep growing. The Technical Writer will be responsible for collaborating with subject matter experts to create, edit, and maintain content for the product team.

Location

Chennai

Role

Technical Writer

Experience:

4 - 6 years

Responsibilities

  • Work with product management, product marketing, delivery, customer support, customer success, and engineering to produce and maintain world-class documentation for Enlighted solutions.
  • Responsible for user guides, how-to videos, administration and configuration of best practices, integration guides, API developer guides, FAQs, technical overviews, and other customer-facing documentation.
  • Understand complex concepts and communicate the information in a way that is engaging and understood by users at various technical levels.
  • Gather customer feedback on documentation to improve usability.
  • Act as an editor to ensure consistency in user documentation across the organization.
  • Monitor metrics on the usage of customer facing documents and materials as well as direct customer feedback to prioritize future documentation investments.
  • Create and maintain best-in-class customer knowledge base to help end users, administrators and developers understand how to use ENL IoT solutions.
  • Product & Product Marketing: Understand solutions at every level of detail, including interactions between functions. Keep up to date on new release plans and schedule user documentation updates accordingly.
  • Engineering: When required for a greater level of understanding, involve the engineering team.
  • Delivery, Customer Success and Support: Keep the CS team apprised of new documentation and modifications; train the team on document updates so they can be clearly articulated to customers.

Candidate Profile: 
  • Bachelor's Degree, preferably in a technical field with a focus on English, writing, marketing or communications.
  • 4-5+ years of user documentation or technical writing experience.
  • Demonstrated experience with a B2B, with experience in both hardware and software side of IoT will be a plus.
  • Experience and working knowledge with content management systems and knowledge base platforms.
  • Experience with user documentation best practices.
  • Strong written and verbal communications and experience working with content in multiple mediums (mobile / online).
  • Ability to bring cross functional teams together to complete documentation requirements, creation, review, approval and publishing.
  • Excellent attention to detail and the ability to prioritize and work on multiple projects.


"#SI_RSS_ENLD"


Organization: Smart Infrastructure

Company: Enlighted Energy Systems Pvt Ltd

Experience Level: Experienced Professional

Full / Part time: Full-time

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