Regional Service Head North

Job Description

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

I. Basic Function.

Head of Services for RSS - Regional Solutions & Services team will be responsible for devising and implementing service strategy for the North Region He will lead Sales, Project Engineers, Installation, Site Supervision, etc.. with responsibility for results - projects of all categories in the context of organizational units' specific stipulations with the objective of ensuring business success and satisfaction of the customer, professional stakeholder management, timely decisions on open issues,

escalating if necessary. Executing the project within the defined requirements (e.g. cost, time, functionality, customer satisfaction).

II. Essential Duties

The primary responsibilities include:

 Fully responsible for results of the business unit.

 Actively gathers information on the customer and the customer's requirements/targets.

 Involves the customer in decision-making and provides regular information.

 Manages customer expectations and ensures customer satisfaction

 Creates and supports a positive site environment between customer, partners, subcontractors, suppliers.

 Devises and implements strategies for strengthening market and customer commitment.

III. Additional Responsibilities
  • Monthly Sales funnel Tracker & OI update to manager
  • Target Vs actuals plan review and update to manager
  • Handling Service Team and the customer related SLA and deliverables
  • Handling management responsibilities including Project Management and /or Account Management, coordination for weekly project/service SLA review meeting with customer.
  • Resolve long pending AR cases
  • Address customer queries on-day today basis
  • Interaction with multiple level employees from customer side from Technician to VP level
  • Coordination for POC/Demo
  • Preparation of Proposal for new solutions as per customer requirement
  • Presentation to Key stakeholders on various new solutions as per their requirement
  • Vendor coordination - Major OEM Partners on regular basis
  • Proposal/Offer submission as per requirement
  • Rate contract agreement finalization
  • Payment Terms negotiation with vendors
  • Technical solution proposal evaluation as per customer requirements
  • Payment terms negotiation with customers
  • Coordinate with key partners on regular basis to keep control
  • Keeping track of received PO's
  • Order booking and delivery coordination with regional team
  • Maintaining central database of customer install base
  • Coordinate with Global locations and participate in Teams meetings
  • Coordination for uniformity in deployment
  • Closely work on Digitalization , EPS, Mechanical Services and other Key Service Initiatives and identified growth levers
IV. Knowledge, Skills & Abilities

Bachelor’s degree in Business Administration, Engineering or others related field. At least 10-15 years of sales experience including 2 or more years of experience managing successful sales teams. Requires a medium level of related technical and financial expertise. Specific sales and sales management preferred.

Excellent presentation, oral and written communication skills for coaching sales staff and interfacing with customers. Ability to travel up to 50% of time.

Experience of working in complex / matrix organizations with multiple responsibilities and drivers

What else do I need to know?

Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that

reflect the diversity of the communities within which we work


We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow

Find out more about Smart Infrastructure at: and about Siemens careers at:

Organization: Smart Infrastructure

Company: Siemens Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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