Hybrid Cloud Service Professional (SAP Infrastructure & Services)

Job Description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Hybrid Cloud Service Professional (SAP Infrastructure & Services).

Role description

The Hybrid Cloud Service Professional for SAP infrastructure and services is responsible for leading the development of the support solutions, including the support organization and 3rd Parties. Driving Operational Excellence through standardization / simplification of systems and enabling continuous improvement across the organization. Focused on the design, deployment of Support solutions and all necessary programs and BAU integration points.

Tasks and responsibilities

  • Work with internal & external stakeholders in IT, vendors & business to collaboratively develop and drive the strategy & roadmap for the SAP services in scope. Understands service requirements, components and setup to drive continuous service improvements
  • Should be able to liaise with owners of various components of SAP infrastructure to ensure smooth service delivery
  • Takes ownership of the SAP services’ service level agreements between stakeholders and the customers which details the parameters of the services to be provided. Involved in and manages incident, problem, and change management for service on day-to-day basis as per defined SLAs. Ensures root cause analysis and permanent fix for problems
  • Takes ownership and delivers operational level agreements (OLA) with departments internal to the service provider detailing the provision of certain elements of a service
  • Drives service team to establish and agree development priorities and development work
  • Communicates, influences and works with stakeholders and executives both inside and outside of SHS IT to ensure the broadest understanding and contribution to the hybrid cloud strategy
  • Acts as go-to point for data center services and advises various internal, partner and customer
  • teams on hybrid cloud services. Coordinates communication among internal and external support staff
  • Contribute to regional and global projects, influencing, building and maintaining relationships, collaborations and partnerships with internal and external stakeholders
  • Responsible for day-to-day management of tasks and processes related to service & its deployments
  • Ensures and participates in ITIL process execution including Asset, incident, change, problem, configuration, release and knowledge management
  • Provides operational leadership and expert knowledge to internal customers to assist their IT related challenges. Serves as the point of escalation (notification) for major incidents
  • Maintains updated service documentation as per ITSM framework of SHS IT
  • Provides senior management and service stakeholders required, weekly, monthly and
  • quarterly reports related to service performance, SLAs etc.
  • Travels as needed to engage with internal and external stakeholders to oversee day-to-
  • day operations as well as to ensure service delivery in alignment with SHS IT strategy.
  • Responsible for ensuring service governance related to security, costs, data protection,
  • legal, export control & customs requirements.
  • Participates in internal service review meetings (within IT & with business) & supplier
  • management meetings

Your attributes and skills:

  • Bachelor’s degree in engineering, computer science or a related
  • Experience of large-scale SAP implementations and transformation programmes
  • Have good understanding and experience in SAP Basis and SAP Interface Management
  • Strong knowledge of all ITIL processes and demonstrable mandatory experience in IT service delivery in a global organization across continents
  • Passionate about technology with demonstrable experience of delivering services that meet the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle
  • Demonstrable understanding of the unique requirements for enterprise and commercial customer use of the data centers. 
  • Understanding of compute, storage, network, security and datacenter technologies and emerging trends in the modern data centers.
  • Familiarity with Healthcare standards FDA, HIPPAA, Part 11 etc. and data protection laws like GDPR etc.
  • Preferred knowledge of financial processes including forecasting, budgeting & accounting skills. 

Our globalteam:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started. 

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnosticos Ltda.

Experience Level: Experienced Professional

Full / Part time: Full-time

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