Customer Service Team Apprentice

Job Description

Do you want to shape and contribute to the future of healthcare?  Are you passionate about delivering a great customer experience? Do you want to earn while you learn?

We are looking for Customer Service Apprentices to join our Customer Care Centre team in Camberley, Surrey. Our Customer Care team is the central hub that keeps our business ticking. It is the main point of contact for all of our UK customers and forms a vital part of our service operation.

As a Level 2/3 Customer Service Apprentice working in this team, you’ll be working with both internal and external customers, connecting our service engineers with hospital sites to provide vital technical service support, installing, repairing, and maintaining our medical systems.

A Customer Service Apprenticeship with Siemens Healthineers is a chance to combine paid on-the-job learning with a formal Level 2 or 3 qualification with a Top 100 Apprenticeship Employer. During this 15 month apprenticeship you will be supported to learn and develop your customer service skills and build a portfolio of work to support your final end point assessment.  

To give you an idea of how this flexible Customer Service Apprentice job will look and feel, here are some things you can expect to do:

  • Complete learning modules and projects and work towards achieving a Level 2 or 3 Customer Service apprenticeship qualification
  • Support customers (internal and external) via phone and email, resolving queries and booking in both preventative and unplanned maintenance
  • Learn how to log and manage service tickets in an IT system

To apply, you will need to have achieved English and Maths GCSEs (or equivalent) at Grade C/Level 5 and above.

You will also need a passion for providing great customer service, the ability to work as part of a team, and a commitment to learn and develop your skills as part of an apprenticeship. An active interest in supporting our purpose to pioneer breakthroughs in healthcare for everyone everywhere is essential.

What you can expect in return:

  • Support to complete an apprenticeship qualification, with a dedicated mentor and buddy in the team.
  • A modular learning program that will enable you to develop your skills
  • 26 days annual holiday
  • Corporate Social Responsibility opportunities including 2 paid volunteering days per year
  • Access to our flexible benefits from private medical insurance to gym memberships
  • Generous pension contributions
  • Support from our 24/7 employee assistance programme

In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives and you will join a diverse network of graduate and early career professionals.

If this Customer Service Apprenticeship opportunity sounds like something you could be interested in, please apply today.

Siemens Healthineers pioneers breakthroughs in healthcare. For everyone. Everywhere. Globally, we are a team of 66,000 highly dedicated employees pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. We embrace and encourage different viewpoints, backgrounds, experiences and encourage our employees to be themselves and empower them to unleash their true potential. This allows diverse ideas and inclusive approaches to thrive every day.

Join us, one of the largest employers in the MedTech industry and a recognised Great Place To Work certified UK employer, and become part of team Siemens Healthineers!
Applications will be reviewed on a rolling basis. We therefore recommend that you complete and submit your application as soon as possible to avoid disappointment.

Organization: Siemens Healthineers

Company: Siemens Healthcare Limited

Experience Level: Student (Not Yet Graduated)

Full / Part time: Full-time

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