Product Manager for Repair and Return Services - Mobility Customer Service

Job Description

At Siemens Mobility, Inc., we are committed to an Ownership Culture in which every employee takes personal responsibility for our company's success. We apply lean principles and seek continuous improvement in our processes and customers' experience. Our Customer Service business delivers modern maintenance solutions from diagnostics to data-based action recommendations. We provide quick delivery of replacement parts to strategically planned modernization to ensure our customers' systems operate at the highest reliability and availability.

Our Customer Services business is the arm for our Rolling Stock products (Light Rail Vehicles and Main Transit Lines), covering customer needs throughout North America. Customer Services is searching for a Product Manager to lead its propulsion and power systems parts services, referred to as the UTEX program.

As the product manager for the UTEX program, you will expand and improve the current service vision for these products and develop an ongoing service improvement strategy and product sales growth. The product manager will analyze the market and competitive conditions to strike a clear path toward the business value of our product and move the offering to the next level of growth and service.

This position requires multi-functional leadership. As the UTEX product manager, you will work with various groups within the organization and collaborate with customers to meet their needs and expectations. You must possess communication skills to listen and articulate to a broad spectrum of individuals in different subject areas.

The responsibilities of the UTEX product manager include developing product services through market research. You will then use that research to improve, develop and refine the UTEX program and service offerings. Additionally, you will change and grow the current portfolio to adapt to changing market conditions. Bring your decision-making skills and join our team!

What your day-to-day will look like:
  • Manage the products, solutions, and services assigned with full responsibility for the results, including definition of customer and market requirements, growth & profit strategies, business planning, and road mapping.
  • Constantly observe the market, including internal and external factors, as well as relevant competitors' product(s), solution(s), and service(s) to adjust product strategies and paths forward. Know customer needs through research and market data.
  • Establish, develop, and manage or synchronize a relevant multi-functional team necessary to support the business goals of the product and services.
  • Drive the business performance of the product(s), solution(s), and service(s) assigned over the whole product lifecycle in cooperation with all partners over the entire process chain (PLM / SCM / CRM).
  • Contribute to activities to continuously improve product lifecycle management.
  • Create long- and short-term product sales forecasts and analyses for management. Market products with sales teams and evaluate sales calls.
  • Determine product pricing based on market research, production costs, and anticipated demand
Position Requirements:
  • Bachelor's Degree in Business or Technical field required. A Master's degree in a business subject area is a plus.
  • Demonstrated success in product management
  • Heavy industry or computer hardware experience is a plus.
  • Ability to travel 25% of the time
  • Microsoft Office proficient. Salesforce and SAP experience a plus
Why you'll love working for Us:
  • Freedom and healthy work-life balance– Health, Dental, and Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1
  • Engaging, challenging, and fast-evolving, pioneering technological environment.
  • Competitive total rewards package.
  • Please contribute to our social responsibility initiatives focused on access to education, access to technology, sustaining communities, and positively impacting the community.
  • Opportunities to contribute your innovative ideas and get paid for them! Please take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning.
  • Employee perks and discounts in addition to our 401k match and generous Paid Time Off
  • Diversity and inclusivity focused – Just named on the Forbes 2022 Best Employers for Diversity list!

While we appreciate all applications, we advise that only candidates under consideration will be contacted.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.


Organization: Siemens Mobility

Company: Siemens Mobility, Inc

Experience Level: Early Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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