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Senior Client Service Manager - MegaLab - Sunnyvale, CA

Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Sr Client Service Manager, specializing in servicing Diagnostic Automation equipment

to Pioneer breakthroughs in healthcare. For everyone. Everywhere.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Location: Sunnyvale, CA

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Sr Client Service Manager, you will be responsible for:

  • Responsibility for successful onsite service operations, driving continuous improvements and overall responsibility for site service performance.
  • Acting as the customer liaison on most matters including troubleshooting, escalations, reporting, and general communications.  Interprets customer demands/feedback and owns the solution.
  • Demonstrating strong customer focus by listening to, recognizing, and responding to customer input in an effective, timely and courteous manner.
  • Direct management of a team of automation field service technicians who support the automation system. This includes performance management, staffing, and other administrative duties such as timekeeping.
  • Direct management of other non-senior MegaLab Client Service Managers. This includes performance management and other administrative duties.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • Willingness and ability to perform frontline service activities if needed.
  • Willingness and ability to travel domestically and internationally at times for training.
  • Willingness and ability to work different shifts, on-call, nights and weekends in case of need.
  • Demonstrated experience in continuous improvement.
  • Deep professional know-how and experience in one Sub Job Family. Transfers and applies know-how to/in various contexts. Solid professional judgment and problem-solving competence. Improves existing processes and approaches. Proactively shares knowledge within own team (incl. virtual & matrix team). Impact on results in own area. Internally acknowledged member within specialist field.

Required skills to have for the success of this role

  • Minimum of Associates Degree in Electrical, Mechanical or similar engineering program preferred, or equivalent military training is preferred.
  • 8+ years of experience servicing laboratory diagnostic systems and/ or robotic systems and relative instruments strongly preferred.
  • Prior management or leadership experience is strongly preferred.
  • Ability to interface with customers, peers, internal support center employees in a positive and professional manner.
  • Ability to interface with customers, peers, internal support center employees in a positive and professional manner.
  • Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.  

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.



Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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