Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Regional Service Manager to Pioneer breakthroughs in healthcare. For everyone. Everywhere.
Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.
Location: Dallas, TX
This is a role well suited to an ambitious
professional, looking for the next step in their career. As a Regional Service Manager, you will be
- Work to maximize customer loyalty and satisfaction
- Obtaining service financial goals through effective cost containment
- Ensure compliance with FDA Good Manufacturing Practices
- Hire, develop, train and coach Customer Service Engineers (CSE’s)
- Prioritize customer and business objectives to provide clear direction to CSE’s
- Past experience in managing large remote employee based territory
- Knowledge of the Diagnostics Instruments or equivalent diagnostic industry experience
- Working knowledge of laboratory workflow
- Ability to articulate and explain value of Service Agreement offerings
- Working knowledge of SAP or experience with equivalent enterprise service software solution
Required skills to have for the success of this role
- BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
- Minimum of 3-5 years previous field service
- Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
- Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents
- Must have a valid driver’s license and a clean driving record over the last three years.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. an existing approved accommodation, it will need to be re-evaluated prior to starting a new role.
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
Beware of Job Scams
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Organization: Siemens Healthineers
Company: Siemens Healthcare Diagnostics Inc.
Experience Level: Mid-level Professional
Full / Part time: Full-time
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