Head of Customer Service

Job Description

At Siemens Mobility, we are looking for a Head of Customer Service who passionately keep our customers satisfied by ensuring compliance with our contracts and by having a strong focus on our skilled employees.  You will be head of our highly specialized and dedicated business department of 65 employees and responsible for the business, including strategy. At Siemens Mobility, we create solutions for customers within the railway area that contribute greatly to a UN climate goal and create better traffic solutions in Denmark.

In this position, you will be head of a management team of six group leaders and at the same time be part of Siemens Mobility A/S' management group, where the service department – Customer Service – makes an important contribution to the overall success. Customer Service already has a number of extensive and long-term agreements with some of the primary stakeholders in the rail sector, which we are constantly working to improve. At the same time a lot is happening in the industry, where Siemens Mobility is working on offers for various long-term tenders and thereby growth.


  • Continuous development of the business through digitization and automation of our solutions
  • Leader of six groups, each with its own manager and a total of 65 employees
  • Ensure employee well-being and good initiatives in the department
  • "Profit & Loss" responsibility for the entire service business in Denmark
  • Overall responsible for sales and supply in relation to service as well as subsequent spare parts sales to our customers
  • Join Siemens Mobility A/S management group and ensure future growth and success through collaboration

We are looking for

Trust, empowerment and development are key values with us. Your personal qualities show trust, reliability and interest in leadership and influence. You understand the importance of being a leader and make your team follow you. You are open-minded, compassionate, orderly and understand the importance of an open and honest environment where feedback at all levels is one of our important ways of developing. We are looking for a candidate with the following qualifications:

  • Management experience and ability to motivate and inspire your colleagues
  • Good communicator - both in writing and orally for larger groups
  • Experience with long-term contracts for complex technical systems
  • Experience in business operations, including contract management, budgets and customer management
  • Technical background and knowledge of the rail area or at least elements thereof – e.g. complex systems, operation of IT systems or machines
  • You can run a business in Danish (preferable), English and possibly German

We offer you

You will be part of an open and dynamic workplace where professional and personal development is high on the agenda. We offer you good career opportunities in an international work environment with exciting challenges as well as the opportunity for continuous competence development. We prioritize accountability for health and well-being of our employees and offer many employee benefits such as training facilities, company clubs and stock program.  In addition, we have favorable pension conditions with health insurance for you and your family. We work with work-life balance to create mutual and flexible working conditions, where you can also work from home a few days a week.

Throughout your onboarding we will give you the necessary knowledge of our business, workflow and systems. Beside the fact that we support each other daily, we prioritize relationship building and the sense of belonging.

Siemens Mobility

At Siemens Mobility, we provide transport and logistics solutions to ensure a reliable and sustainable infrastructure. Solutions that can handle the challenges of increasing traffic in major cities and airports as a consequence of increasing urbanization. We are active in the transport sector and deal, among other things, with rolling stock for railways - from high-speed trains to regional trains, locomotives, S-trains, light rail and metro. In addition, we also deal with infrastructure, such as traction current for electrification as well as safety technical solutions for railways, light rail and metro. Meet your future colleagues here.

Join us

Please send us your CV and application as soon as possible, as we are processing applicants continuously. For further information, please contact Jesper K. Nilson on tel: +45 2122 3662. If you have any questions about the recruitment process, please contact Talent Acquisition Partner Sofie Sleiborg at

We hope to hear from you!

Organization: Siemens Mobility

Company: Siemens Mobility A/S

Experience Level: Experienced Professional

Full / Part time: Full-time

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