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Technical Support Professional

Job Description

Role  : Technical Support Professional

The world never stands still. And new challenges arise every day. With a passion for questioning things, for supplying ideas, and intelligently driving things forward we are helping society move towards a more intelligent future. Be it with technologies that reduce carbon emissions in cities or hyperintelligent robots. This is how we are able, to tackle the most important projects and push them forward together. Help us shape the future.

With our innovative and integrated technology we support our customers in continuously improving the reliability, safety, and efficiency of products, processes and plants.

Can you help us shape the future? We’re looking for dedicated people with the skills and vision to build a better tomorrow Technical Support Professional team and help us create the technology that will transform entire industries, cities and even countries.

 

Change the future with us and What are my responsibilities?

 

Job Description: As a lead technical support engineer for Siveillance Portfolio products the person is responsible for delivering high-quality technical support (remote and onsite) with strong domain skills in physical security and provide resolutions on time without escalation from Siemens BT Regional customers.

What are my responsibilities?

 

Resolve support Service Requests through Email/Phone/Remote or On-site visits

Troubleshoot and analyze product issues in a timely manner and follow up with the regional customers with solution recommendations and action plans

Identify and publish Knowledge articles, FAQs and Webinars to provide proactive solutions to customer issues and for future references

Participate in technical communications within the team to share best practices and learn about new technologies and applications

Develop technical & domain competency on management stations and Integration platforms for end customer/product setup in test-lab

Administer hotline and software application download platform for global and regional customers

Support in developing and delivering technical trainings

 

What do I need to qualify for this job?

 

Bachelor/Master Degree in Computer Science Engineering, Electrical Engineering or related field with 2-4 years of experience in security domain

 

Domain knowledge and troubleshooting knowledge of Security systems like Access Control, CCTV & Intrusion and security management stations and integration platforms is an advantage

 

What else do I need to know?

 

Knowledge and Experience

Strong aptitude for learning new security software applications, tools, technologies and utilize them in a customer facing environment

Must have working knowledge of Networking, MS SQL Database, Windows OS, Linux OS, Debian OS, Virtualization, Cloud Services, Storage and know-how of third party protocols like OPC, BACnet & ONVIF

Good Communication & Presentation Skills

Flexible for international travel and on-site support and troubleshooting activities globally.

Knowledge on Security Portfolio products like Access and Video are desirable.

Level 2 or 3 Technical support experience on software products for internal or external customers.

 

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability for the role.

 

We’ve got quite a lot to offer. How about you?

 

This role is based in Chennai. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

 

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

 

Find out more about Siemens careers at: www.siemens.com/careers



Organization: Advanta

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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