Order Management – Customer Proposal Support-Salesforce

Job Description

Siemens Large Drives LLC is a ~$2 billion global business with over 7,000 employees across 46 countries. Our 127,000 medium voltage motors and drives in the field power the world’s most important industries. Our name stands for market-leading products, services, and solutions. Our goal is to be a great place to work for employees and to be a reliable partner to our customers.

Siemens Large Drives business is looking for a customer focused, thoughtful, fast paced customer inquiry and proposal processing operator focused on processing customer inquiries and proposal generation for the Large Drives Service business.

In this role you will be part of an Order Management and Proposal team that focuses on all back office related activities that supports all elements of quotation management, order entry, order tracking and invoicing with a strong customer focused approach. By using digital tools, you will contribute to the larger team in driving continuous improvement programs focused on timely response to customer inquiries, accurate and timely delivery of customer proposals, reducing complexity in proposal management process, improving transparency on inquiry and proposal status

This position will collaborate closely with key functions in the business ranging from Purchasing, Service Delivery team, Business Developers, Siemens Affiliate customers and End Users as a focal point of contact for quotation and order inquiry.

What You’ll Do:
  • Manage personal and team mailbox for incoming customer inquiries
  • Timely response to customer inquiries on new orders, order status, proposals
  • Communicate discrepancies to customer and obtain clean inquiries and request for proposal
  • Timely generation of customer proposals using Sales Force tool
  • Maintain high degree of accuracy in quotes (lead time, price, scope)
  • Work with master data steward for pricing updates
  • Tracking of Proposal KPIs and support improvement measures
  • Update customer web portals as required by our customer base
  • Coordinate with factory or warehouse as required for emergency requirements
  • Participate and contribute in customer meetings and large project kick off meetings as necessary
  • Coordinate with Factory and Service purchasing teams as required
  • Support accounts receivable issue
Who You Are:
  • Teammate: With a positive demeanor and team first approach, you drive high achievement for yourself and your team through collaboration and standard process sharing.
  • Problem Solver: You are flexible and agile in response to constantly evolving customer needs. An active listener that can effectively communicate the challenge to your support team and provide a clear message back to your customer.
  • Customer Advocate: Apply your customer service skills to resolve customer issues in a way to achieve the best result for all parties. You are the voice of the customer in your organization and have a commitment to meet all targets related to customer satisfaction including On Time Delivery and Quotation Response Time.
What You’ll Need to Succeed:
  • Sales Force experience
  • SAP Experience with Order Management & Solid understanding of Microsoft Office applications
  • Bachelor’s Degree in Business Administration or similar
  • 5+ years of customer service experience
  • Customer orientation with the ability to adapt and respond quickly as the situation decides
  • Ability to multi-task, prioritize tasks and manage time successfully
  • Excellent written and verbal communication skills
Additional skills/attributes:
  • Pricing experience
  • Tableau, Power BI tool experience
  • International Supply Chain experience
  • Oil & Gas or Industrial customer service experience
Why you’ll love working at Siemens:

Competitive compensation (salary and bonus) based on qualifications

Medical, dental, prescription and vision coverage, first day of employment

Matching 401(k) (immediate employer match)

Competitive paid time off benefit

Career development opportunities

Education and tuition reimbursement programs available

Remote work flexibility, depending on the position and circumstances

Paid parental leave

Who designs your future? You do.



Organization: Portfolio Companies

Company: Siemens Large Drives LLC

Experience Level: Experienced Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

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