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Technical Support Technician 3 - MI PET / PCL / CT

Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Technical Support Technician (TST) III to support clients and engineers at the Remote Services Center.

 

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

 

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.   


This is a role well suited to an ambitious professional, looking for the next step in their career. As a Technical Support Technician (TST) III, you will be responsible for:


  • Technical guidance and documentation of customer and Field Service Engineer calls placed with the Uptime Service Center
  • Remote diagnostic evaluations of MI-PET/CT equipment
  • This Support Technician will support our mission of becoming recognized as the most proactive brand in the industry by remotely monitoring customer systems covered by Guardian contracts for potential service events and by clarifying proactive events triggered by PROA processes that identify systems that are likely to experience a service event in the near future.
  • Identify problems and provide action plans for highly complex problems and incidents to aid field representative in finding solution
  • Preempt potential problems and provide effective solutions
  • Seek assistance from internal partners for issues that reach beyond assigned product area
  • Work with minimal direction from management
  • Independently identify issues or problems perform research, develop, deploy and delegate corrective actions
  • Must be willing to be on call and work rotating weekends/holidays

 

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers 


  • Mentor and provide technical operational leadership to TST 1, TST 2 TSEs.
  • Contribute to the dissemination of product knowledge
  • Provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information
  • Proficient skills in typing and Outlook, Excel, Word and other job critical applications
  • Drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business
  • Creates an open, supportive environment consistent with the culture of Service Based Leadership

 

Required skills to have for the success of this role 

 

  • Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)
  • Technical proficiency in repair of Siemens MI-PET equipment of 8+ years
  • Firm knowledge of DICOM, networking, computer use of Microsoft products
  • Travel required for customer meetings and technical repair 10%
  • Clinical operation of MI-PET/CT equipment is valued
  • Knowledge of CT theory and operation preferred
  • Experience in peer coaching, technical support role and SAP is preferred
  • Cary, NC location is preferred but willing to have remote for right candidate
  • Spanish speaking a plus

This is a 2nd shift position (1pm – 10pm EST); 

Position will reside in the Americas - We are not offering sponsorship for work authorization for this position. 

Please submit resume/CVs in English


At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

 

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.  

 

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

 

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

 

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.


#LI-EZ1


Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

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