Mission of Function
1. Bidding functionality:Collect bidding information and deal with relevant documents
2. Responsible for development and implementation of Serviceability Requirements for a product and/or product family, and customer care activities after product release.
3. Overall ASP interface to ensure ASP service quality for SNC products.
What are my responsibilities?
1.In close cooperation with the responsible Service units and product management he has to ensure that the related Services - according to the product specific service concept - are available at P.M300.
2.Responsible for development and implementation of Serviceability Requirements for a product and/or product family; regarding to service portfolio and strategy.
3.Evaluation of field experience of Serviceability . e.g. Evaluation of service and repair reports and spare part usage and bring in these results into the PLM teams for product optimisation.
4.Responsible for definition, develop and maintain of product specific service concept, repair strategy and delivery specification
5.ASP service coordination as the interface between SNC and ASP
6.Bidding requirement handling
7.Customer feedback support and summary
8.Monitor product field returns, especially from key customers
Support/ Shared Responsibilities:
1.Proactively collect key customer’s feedback regarding product performance & service status and take preventive actions
2.Support product service training,e.g. to ASP
3.Coordinate customer satisfaction survey and analyses
4.Support ISO9000 , ISO14001, OHSAS18000 and 5S audit, maintain relevant instructions and quality records valid
1. Over 3 years of working experiences
2. Good oral English and communication skills
3. Decision making
4. IT-tools and methods
5. Customer orientation
6. Manufacturing process and technology
7. Project Management
8. Commercial knowledge
9. Know products commissioning, trouble shooting, application
10. Electrical circuit knowhow
Organization: Digital Industries
Company: Siemens Numerical Control Ltd., Nanjing
Experience Level: Mid-level Professional
Full / Part time: Full-time