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Technical Support Expert - L2

Job Description

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

Join us! We Make Real What Matters. This Is Your Role.

We don't need superheroes, just super minds!

About the role

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

 

We electrify mobility for a better tomorrow.

 

For our newly formed, fast-growing eMobility business, we are looking for people with the skills and vision to create a healthier and more sustainable environment.

Our common goal is not only to grow with the market, but to significantly outperform it. We want to become a leading player and play an active role in shaping the future of electromobility. From AC and DC charging infrastructure, connected services, digital charging software and services (drivers, stations, depots, companies and fleets) to intelligent charging and fleet management, fleet charging and ship-to-shore power supply.

Watch our informational video to learn more about our products and where you can make a contribution. ( https://www.youtube.com/watch?v=mrgca8Hq-XM)

 

What is in it for you?

Opportunity to provide best technical support around the globe for technology driver high performance DC fast Chargers from the Network Operation Center (NOC) within SI E, providing remote services, helping the customer in the electrification transformation.

The position will directly report to SI E CS TS Head of NOC in India and shall be responsible for the following

 

Broad Responsibility in Brief:

  • In this position you will work as an incident manager and support global customers of our e-mobility products by processing and solving incoming customer support requests.
  • You dive deep into our product portfolio and knowledge management in order to find solutions for the inquiries as independently as possible.
  • Perform remote diagnostics on chargers using software tools. 
  • Document the communication and solutions in the central support system and inform the customer about the status of the request.
  • If necessary, escalate inquiries to the appropriate team of experts. You remain responsible to the customer and drive the solution of the request to completion.
  • In addition, you create new articles in knowledge management.
  • You coordinate your work in the team and jointly prioritize the tasks that arise.
  • You can use systematic evaluations in the support system to analyze and report on focal points.
  • You should be willing to support in our customers in different shifts to provide 24*7 technical support

Requirement:

  • Bachelor's degree in a technical field (electrical engineering, electronics, mechanical engineering or similar) or Computer application computer science.
  • Excellent communication, analytical, troubleshooting, and problem-solving skills.
  • Experience in service support using help desk software, remote support tools and CRM software (Microsoft Dynamics, Salesforce, JIRA, etc.)
  • Experience in the field of network technology, cloud applications and backend systems and ideally in electromobility will be an added advantage
  • Strong customer-centric mindset, willingness to help others
  • Ability to influence and empathize with remote teams
  • 2+ years of experience in engineering and / or technical support will be an added positive
  • Fluency in English and if you bring any other language with you (like German, French, Spanish, etc) it will be an advantage.


We’ve got quite a lot to offer. How about you?

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow

Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers



Organization: Smart Infrastructure

Company: Siemens Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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