Field Service Engineer (PT) (Electrical) 1/5

Job Description

Position Description

Field Service Engineer (level III)

Job Description

The Field Service Engineer (level III) will be working as technically skilled engineer on the Varian site and will be performing his work during site preparation, equipment installation and commissioning as well as long term service of the PT system.

The FSE:

  • provides highly visible customer support through the performance of on-site installation of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems

  • checks out and approves operational quality of system equipment

  • instructs customers in the operation and maintenance of the system

  • interprets customers’ needs and clarifies with the tech lead or general site manager if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

  • installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently

  • demonstrates to customer equipment operation and specification according to Customer Acceptance Procedure (CAP)

  • requires no direct supervision

  • may be required to specialize in specific technical areas and have a solid level of cross-functional and overall system knowledge

  • work at customer sites long term (up to 2+ years) depending on the project needs and scope

  • inputs detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions

  • maintains a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions

  • performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install

  • maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency

  • report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Installs and upgrades a wide range of the most complex and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently.

Required Skills

  • Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic and/or mechanical equipment.

  • Knowledge of and sound professional technical experience with micro-computers/PC based systems

  • Customer focused attitude

  • Articulate and skilled in interpersonal communication

  • Sound computer usage and debugging skills

  • Sound knowledge of networks and networking techniques

  • Sound understanding of imaging systems

  • Language skills: Russian (or Kazakh) and English; both fluent in speaking and writing

  • Experience with SAP or equivalent ERP product and productivity software desired.

Organization: Siemens Healthineers

Company: Siemens Healthcare Limited Liability Partnership

Experience Level: Experienced Professional

Full / Part time: Full-time

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