Field Service Engineer (level I)
The Field Service Engineer (level I) will be working as engineer on the Varian site and will be performing his work during site preparation, equipment installation and commissioning as well as long term service of the PT system.
provides highly visible customer support through the performance of on-site installation of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
checks out and approves operational quality of system equipment
serves as company liaison with customer on administrative and technical matters for assigned projects.
installs and upgrades a limited range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently
demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP)
works in small teams and under limited direct supervision
may be required to specialize in specific technical areas
works at customer sites long term (up to 2+ years) depending on the project needs and scope
inputs detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions
maintains a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions
performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install
maintains technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency
reports by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Installs and upgrades a wide range of the most complex and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently.
Knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic and/or mechanical equipment.
Knowledge of and professional technical experience with micro-computers/PC based systems
Customer focused attitude
Articulate and skilled in interpersonal communication
Language skills: Russian (or Kazakh); basic English speaking and writing
Organization: Siemens Healthineers
Company: Siemens Healthcare Limited Liability Partnership
Experience Level: Experienced Professional
Full / Part time: Full-time