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Customer Support Lead

Job Description

Siemens Healthineers has an ideal opportunity for someone with technical and clinical experience seeking a new job in London. We are looking for a full-time Customer Support Lead, and the role comes with an attractive salary and benefits package.

As a Customer Support Lead, you will work within the on-site Siemens team at Kings College Hospital delivering a range of medical engineering services in line with the Managed Equipment Service (MES) contract.

Some planned weekend and evening work on call is required on a rota basis.

Tasks and Responsibilities:

·   Provide 1st line technical/application support to the customer and assist in the effective resolution of critical issues

·   Receive customer information, determine priority, and evaluate system condition

·   Liaise with external suppliers to arrange repairs/service of medical equipment

·   Oversee preventative, corrective maintenance and proactive onsite visits

·   Provide project support, assisting the project team during system installations

·   Maintain accurate records of all service visits in line with the company's reporting requirements using current business tools and procedures

Requirements:

To apply, you will need an appropriate engineering or clinical background, preferably within a medical imaging/radiology context. You will also require:

·   An appropriate engineering or clinical background required, preferably within a medical imaging/radiology context

·   Technical and application product knowledge and excellent troubleshooting skills

·   Excellent customer communication and organisational skills

As a vital member of our team and in return for your expertise, inclusive approach and commitment, we will provide a favourable salary and the chance to join a passionate and welcoming team.

Please reach out to our team today to apply or register your interest in this full-time Customer Support Lead position in London.

Siemens Healthineers enables healthcare providers worldwide to increase value by empowering them on their journey towards expanding precision medicine, transforming care delivery, improving patient experience and digitalising healthcare. We embrace and encourage different viewpoints, backgrounds, experiences and encourage our employees to be themselves and empower them to unleash their true potential. This allows diverse ideas and inclusive approaches to thrive every day.


Organization: Siemens Healthineers

Company: Siemens Healthcare Limited

Experience Level: not defined

Full / Part time: Full-time

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