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GBS-Regional Customer Demand Manager

Job Description

GBS Regional Customer Demand Manager (CDM)

Why Choose us?

GBS Vision:

Empowering with excellent expert team,
offering digital E2E solution,  
and becoming trusted Partner of Choice

Mission:

Become the partner of choice and maintain good customer relation on regional level

Understand customer requirement and obtain new opportunities 

What will you do if join us?

* Contribution to the development, exploitation and maximization of the penetration and profitable growth of assigned key customers.

* Contribution to implementation of regional sales strategy.

* Responsibility for sales and demand management activities.

* Collection of relevant customer information (i.e. business, business drivers, value chain, operational issues) and specific market conditions 

* Planning a regional customer development roadmap  

* Planning of sales volumes and business potential of all customers

* Gain new business opportunities and demonstrate value propositions, joint with Business line to create new and innovative business opportunities to enhance the GBS service portfolio and increase business volume 

* Generation and coordination of business lines’ business opportunities and overall management of customer demand 

* Acquisition of new business (i.e. based on white spot analysis), building of new services and hand over of new services to BL based on customer demands  

* Detection of opportunities for new local products and service portfolio solutions 

* Coordination of the implementation of assignments, coordination and contribution to the setup of respective product developments, projects or services programs 

* Analysis of the specific market conditions and building a focused network of stakeholders in the key customer organization  

* Preparation and execution of customer contacts and continuous customer dialogue 

* Knowledge of the roles, influence and interactions in the customer buying center

* Understand customer needs, be able to connect the customer's situation with other specific examples of effective solutions, knows how the solution helped other organizations reach their goals and can relay that information to the current customer, has a good understanding of the customer's business.    

* Ensuring high regional customer satisfaction   

Who are we looking for?

  1. University degree in engineering or business administration or other relevant discipline or other suitable education.
  2. More than 5 years’ CRM, Sales and related management experience with a track record of successful performance, preferably in the relevant industry / market. 
  3. Minimum 5 years’ experience in managing customer relations successfully. 
  4. Ability to dig out customer needs and desire.
  5. Analytical skills and problem solving   
  6. Digitalization fundamentals
  7. Customer Focus
  8.  
  9. Driving for Results
  10. Teamwork and Collaboration
  11. Conflict management
  12. related   
  13. Fluent in written and oral English


Organization: Global Business Services

Company: Siemens Ltd., China

Experience Level: Mid-level Professional

Full / Part time: Full-time

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