IT Business Analyst (f/m/d) for Customer Service (SENSE)

Job Description

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as IT Business Analyst (f/m/d) for Customer Service (SENSE) to manage and identify customer service needs. This includes working with business and technology areas to gather requirements for development and management.

Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.

Your tasks and responsibilities:

  • You will reinforce our ServiceNow Team (SENSE) and Solution Implementation Team as an IT business analyst
  • As a business analyst you will analyze, validate and document the business and system requirements
  • You will be able to drive topics End-to-End considering time and quality
  • You will support Product Owners by defining user stories for sprints based on epics/ features and further a comprehensive requirement specification that will determine the estimate of cost, time and resources to deploy solutions
  • You will liaise with the service development team to suggest a high-level functional solution
  • You will ensure that relevant stakeholders are involved in specifications of new services and/or major upgrades to existing services
  • You will develop deep understanding of business processes and proactively suggests innovative technology solutions that lead to continuous business process improvement

To find out more about the specific business, have a look at

Your qualifications and experience:

  • You have completed a master’s degree in computer science, informatics or comparable
  • You convince us with several years of professional experience of Business Process understanding  
  • You have good knowledge in SCRUM / KANBAN
  • You have profound experience in agile Project Management and ideally you have good knowledge in ITIL & ServiceNow
  • You have gained working experience in complex infrastructure and cloud environments, and you have a good knowledge of system integrations

Your attributes and skills:

  • You feel comfortable to execute your work and communication in English language in an international and truly global team as well as with business representatives, German language skills are an additional plus
  • You are motivated by translating operational challenges into valuable technology solutions that exceed expectations of business partners
  • You have a personal affinity to the digital world and modern cloud-based technology
  • You enjoy working and driving change and taking responsibility in complex and global technology environments
  • You are a team player that puts the team´s success #1

Our global team:

Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Check our Careers Site at
As an equal opportunity employer, we welcome applications from individuals with disabilities.

Wish to find out more before applying? Contact us: +49 (9131) / 17 – 1717, if you wish to discuss any initial questions with our recruitment team. The contact person handling this job ad is 
Franziska Gubesch.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.

Siemens Healthineers Germany was awarded the Great Place to Work® certificate.

Organization: Siemens Healthineers

Company: Siemens Healthcare GmbH

Experience Level: Mid-level Professional

Full / Part time: Full-time

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