Credit Collection Analyst

Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Credit Collection Analyst. This hybrid role can be based in Malvern, PA, Glasgow, DE or Cary, NC.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at

Job Description:
  • The Credit Collection Analyst is responsible for managing collections dispute resolution, order release and credit investigations, for Hospitals, Labs and Imaging Centers.
  • Contact customers to secure payment/follow up on overdue balances, resolves issues, maintains detailed files on all past due accounts.
  • Detailed online documentation of collections action taken and correspondence between customer external and internal, regarding issues impacting payment.
  • Researches and analysis of accounts payment habits, sales history and previous collection steps, prior to contacting debtors.
  • If necessary, will also pull credit bureau report, to provide further insight on debtors financial position and current risk profile.
  • Based on above, determines the most effective means of collecting each account at that time.
  • Responsible for order releasing of blocked orders includes review of customer existing credit profile and payment history.
  • Recommend customers to legal or third party action if deemed necessary
  • Requires detailed analysis regarding debtors existing financial position and potential risk to company.
  • Recommend and evaluate credit level increases when required determine by use of SAP order history and customers financial risk assessment.
  • Follow up with all levels within business units to resolve customer issues relating to initially booking of orders delivery of goods /services and fulfilment of projects.
  • This requires an in-depth knowledge of all cross functional business units and business processes.
  • Point of contact for customer relating to payment allocation.
  • Responsible for the follow up of payment on accounts unresolved debit notes and invoicing disputes.
  • Includes detailed reconciliation of customer aged computer reports and issuing of necessary adjustments and corrections keeping accurate accounting records for each transaction.

% of travel required – 5%

  • Knowledge of standard and specialized collection procedures.
  • Excellent command of written/verbal English.
  • Skill in compiling data and analyzing financial information for decision making purposes.
  • Excellent written and verbal communicate. 
  • 5 years related collection experience for large global company.
  • Customer focus and results oriented.
  • Education: University/College degree preferred.
  • Systems - SAP excel 
  • Experience within the Healthcare industry is a plus.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.  

If you want to join us in transforming the way healthcare is delivered, visit our career site at

If you wish to find out more about the specific before applying, please visit:

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities


Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Mid-level Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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