Service Operations Manager

Job Description

Are you ready to shape your own journey, while creating environments that care? Then this might be the job for you!

To strengthen and support our ongoing growth, Siemens Smart Infrastructure is looking for a Service Operations Manager for the Electrification & Automation business unit with base in Siemens A/S office in Ballerup. We are looking for a dedicated colleague to be part of our competent team with a unique placement in the organization handling a variety of projects and services within substation automation, the energy distribution infrastructure and Data Centers. 

Your responsibilities 
  • Develop and lead local service team of 3-4 employees
  • Take ownership of our existing service contracts, coordinate all service activities, implement and optimize the service execution process
  • Manage sub-suppliers and customer relationship in periodic meetings, organize knowledge transfer workshops and follow-up on service recommendations
  • Interface and collaborate with the sales and project execution teams, contributing with know-how and best practice information
  • Further develop the service business, create technical and commercial concepts and offerings to support sales 
  • Monitor and follow-up on financial targets and report to business unit management

Your qualifications
  • University degree in Electrical Engineering, Industrial Engineering or similar fields of study
  • 7+ years business experience from project management, combined with sales and business development. Experience working internationally and leading cross-functional teams is a plus.
  • Experience with substation automation and protection systems is a plus
  • Ability to build trustful relationships with internal and external stakeholders at all hierarchical levels
  • Eager to learn and grow while working structured and analytical, at the same time being able to prioritize activities within strict timelines
  • Proficient with Microsoft office products
  • Business proficient in English. Danish and other European languages are a plus

Siemens is dedicated to developing our talents and you will be offered the opportunity to grow in your job and add further competences to your existing skillset. We value your interpersonal skillset and encourage you to apply even if you have obtained your competences in a different manner than portrayed above.

We offer
Throughout your onboarding you will be given an introduction on how to use our systems, so you feel safe and ready to take on your exciting new tasks. You can lean on the support of the rest of the team, as we are helping each other out daily.

You will be part of an open and dynamic workplace where professional and personal development is high on the agenda. We offer you good career opportunities in an international work environment with exciting challenges as well as the opportunity for continuous competence development. Meet your future colleagues here

We prioritize accountability for health and well-being of our employees and offer many employee benefits such as training facilities, company clubs and a stock program. In addition, we have favorable pension conditions with health insurance for you and your family. We work with work-life balance to create mutual and flexible working conditions, where you can also work from home a few days a week.

What else do I need to know?
Siemens Electrification & Automation Unit offers a complete portfolio in electrification and automation, strong presence in relevant geographies and vertical markets, serves its customers with products, systems and services to enable and drive transformation of electrical networks through digitalization, innovation and disruption. With an increasingly digitalized ecosystem, we help customers thrive and communities progress while contributing toward protecting the planet. Together we create environments that care. 

Join us!
We look forward to receiving your CV and we encourage you to apply as soon as possible, as we invite candidates for interviews on an ongoing basis.

If you have any question or need further information about the position, please contact Country Business Unit Manager Andreea Balasiu via For questions regarding the recruitment process, please contact the recruitment team via 

We look forward to hearing from you! 

Organization: Smart Infrastructure

Company: Siemens A/S

Experience Level: Experienced Professional

Full / Part time: Full-time

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