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Head of IT & Digital Solutions (ITD)

Job Description

Are you interested in driving ambition growth of digital solutions in the healthcare? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. 

We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come and join our Singapore team to lead our IT & Digital Solutions team as our Head of IT & Digital Solutions (ITD), where you will lead a team of healthcare IT experts in delivering cutting edge digital solutions to our customers. You will be responsible to drive a new healthcare digital solution model, further expand our healthcare digital business and to ensure customer success.

Your tasks and responsibilities:
  • You will develop healthcare digital business strategies and plans to ensure ITD Division meets company short-term and long-term objectives.
  • Together with global and regional DigiOp team, you will lead and design the scalable DigiOp model towards SaaS business model, along the customer journey, from installation, maintenance, operation, and customer success. 
  • You will lead the DigiOp team to deliver Healthcare IT Solutions, expand our business, and offer customized IT solutions to our customers.
  • You will oversee the Division’s fiscal activities, including budgeting, forecasting, and reporting.
  • You will build a technical team of high competency for enterprise healthcare IT project management and implementation, installation and build new customer engagement model.
  • You are responsible for ensuring our projects are executed in accordance with customers’ and regulatory IT and Cybersecurity requirements.
  • You will establish the ticketing system and incident management to ensure customer satisfaction.
  • You actively seek new business opportunities to structure loyalty with up/cross-sell and expand our offering beyond the existing product portfolio.
  • You will support pre-sales and technical support to the sales team such as technical proposals, presentations, and solution demonstrations.
  • You will establish customer success program to ensure adoption, satisfaction along the operational journey, and build loyalty and increase of customer share-of-wallet.
  • You drive the team to support the entire Singapore Healthineers organization with IT and Cybersecurity expertise.
  • You will be responsible for the resource planning and competency development of the team to deliver highest team performance.
  • You listen to the voices of customers, deliver customer-centric solutions, and ensure highest customer satisfaction.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-sg/digital-health-solutions

Your qualifications and experiences:
  • You possess a degree in IT, Computer Science, or a related technical field with minimum 8 to 10 years of experience in the IT industry.
  • Demonstrated success in working with customers, vendors, and in cross-functional teams.
  • Experience in Healthcare IT technologies, National Electronic Health Record (NEHR), digital diagnostic (LIS), Imaging (PACS, RIS etc.) and clinical systems (EMR, EHR etc.), standards (IHE profiles, DICOM, HL7v2.x, FHIR), workflows and healthcare environment.
  • Experience in Cloud/ SaaS business operation.
  • Strong process orientation, problem solving & troubleshooting skills and a firm commitment to quality.
  • Excellent communication skills – ability to interface and influence at multiple organization levels.
  • Working knowledge of clinical/ radiology workflow.
  • Experience working with SQL, Java, VB, TCL, ORACLE, Unix, VMWare, Red Hat, Linux, Microsoft Azure.
  • Demonstrated ability to analyze and resolve problems.
  • Ability to document, plan, market, and execute programs.
  • Ability to work remotely when required.
  • Fluent in English.
  • You have experience in managing, leading, resource planning and motivating teams and individuals.
  • You are sensitive towards and experience with multinational companies, clients, and people.
  • You have experience dealing with customer complaints.
  • Experience in Singapore Public and Private Healthcare system is preferred.
  • Experience in cybersecurity management is strongly preferred.

Your attributes and skills:
  • You possess good leadership skill, communication capability, organizational capability, presentation capability.
  • You have good Project Management and organizational skills.
  • You possess ability to prioritize work considering a complex matrix of inputs.

Our global team:

We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Organization: Siemens Healthineers

Company: Siemens Healthcare Pte. Ltd.

Experience Level: Experienced Professional

Full / Part time: Full-time

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