Head of Cloud Operations for Digital Buildings

Job Description

Create a better tomorrow with us.

We are looking for a Head of Cloud Operations for our Digital Buildings team with a permanent contract in Milan

Siemens is a focused technology company, groundbreaking intelligent solutions that transform the every day in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.

Do you have the courage to think beyond the possible? Do you want to be empowered to build solutions that have an impact on daily life?

Siemens is your place to thrive. At Siemens, you will find the trust and freedom to excel. Let’s grow together, to improve how people live, work, make and move. Because crafting a world that we are proud to hand to the next generation is more than a job – it’s the opportunity of a lifetime.

Talk to us about the growth journey you’d like to take, move to Siemens to learn and to build a better real and digital future.

Your Challenge

The candidate will ensure leadership, implementation of, and alignment to policies, processes and methods for customer related service activities (technically and/or commercially), for the Digital Buildings Business Segment globally

Your main responsibilities will be:
  • Develops, aligns and implements customer support strategy and guidelines, and develops/defines functional specific policies, processes and/or methods for the business organization from a commercial and a technical point of view.
  • Ensures obeying regional laws and regulations, while ensuring cloud based service level agreements for (transnational) customers
  • Ensures a proficient and capable global Service workforce to conduct required service tasks in time and quality.
  • Provides the vital work environment, tools and processes to successfully deliver cloud services to customers, in close alignment with the existing customer support organization for hardware, on premise software and systems in general
  • Acts as customer concern instance for resolving issues with service delivery and internal units.
  • Manages organization unit(s) assigned, and leads and/or coordinates dedicated management and staff.
  • Builds up capabilities and competencies for onboarding and remote engineering, incl presales proficiencies supporting the aspired API economy activities
What you need to bring with you

You should already have significant operational experience in Cloud Operations with:

  • Willingness to grow and learn new capabilities and technologies
  • proven ability in leading teams, especially in SaaS environment
  • Bachelor's or Master's Degree in Engineering, major of software engineering is beneficial
  • Basic project management knowledge and Experience in customer relationship management in a service context
  • Listening, understanding and co-thinking skills about technical challenges from the customer perspective and capacity to translate customer requests into technical requirements and/or clarifications in collaboration with the respective organization.
  • Ambition and urge for developing technology and ethical guardrails in line with Siemens values
  • Be a role model for openness and inclusiveness as a non-negotiable cultural element
  • Ability to work collaboratively in a distributed team environment and effective collaboration in networks across businesses and functions
  • Proficient in spoken and written English
  • European Work Permit

What can we further offer?

  • An inclusive and flexible way of working, with caring for everyone's personal well-being;
  • Flexible Welfare programs and health insurance can be extended to your family;
  • Activities’ organization guided by performance, where the achievement of objectives and the ambitious spirits are recognized;
  • Opportunities for continuous/individual learning journeys so that you never stop growing and keep on learning;
  • Value driven culture: trustful, respectful, open, honest, empowering;
  • Competitive package with regional specific benefits;
  • Professional and extraprofessional accident insurance;
  • Free on-site lunch options;
  • Personal Computer and Smartphone;
  • Innovative tools for remote working and your personal growth.

Inclusion is our ambition!

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of diversity, guaranteeing equal employment opportunities to all qualified candidates to realize their full potential.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Address us the desired working conditions/ environment that will lift your efficiency. Typically, this kind of position is full-time, however please feel free to tell us if a more flexible arrangement would better enable you to take up this opportunity.


For further information or questions, you can contact: Siemens Spa, Human Resources, Talent Acquisition, Via Vipiteno, n.4 Milan (Italy).

For more details about Siemens Italia please go to:

Our recruiting team is looking forward to getting to know you!

Organization: Smart Infrastructure

Company: Siemens S.p.A.

Experience Level: Mid-level Professional

Full / Part time: Either

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