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Design & Product Support Manager

Job Description

Salary starting from: £55,000

Will you Transform the Everyday with Siemens? 

We believe that technology provides the solutions for the greatest challenges of our time. Technology is made by people –it's up to us to lead the change and create impact. This is how we give innovation a meaning. This is technology with purpose

We are recruiting for a Design & Product Support Manager for our Grid Software business in Rochester. This role will see you lead and manage the staff and resources within the Design & Product Support unit to ensure our customers receive a professional service with optimum product performance!

What part will you play?
  • Lead and manage the design and product support unit; including training and mentoring staff to deliver required objectives
  • Act as the principal design authority for all solutions provided by Project Services; including developing and implementing guidelines, policies and processes to deliver the superior engineering strategy
  • Keep up to date with emerging technologies e.g., IEC 61850 and embed into our products and service offering
  • Oversee evaluation of potential new products to ensure that all functional and safety requirements are met
  • Act as the head of laboratory and ensure compliance with industry regulations; including UKAS and ISO 17025 requirements.
  • Act as the secondary management system signatory for UKAS laboratory
  • Work closely with the Project Service Support Manager/PMO to plan and allocate resources to projects and other business unit activities, as required.
  • Put appropriate succession plan in place for key roles e.g., Product Manager
  • Support the Head of Project Services in the delivery of Project Services strategic plan
What does it take to be successful in this role?
  • Experience in electronics and product development environment
  • Good understanding of the electricity supply industry and how the transmission systems work
  • Solid understanding of projects including network communications, 4G solutions, LTE, Dynamic system monitoring, Power quality, G99 etc
  • Solid understanding of safety standards e.g., UKCA compliance
  • Working knowledge of Cybersecurity / products and solutions security (PSS)
  • Strong commercial acumen, with good customer relationship skills
  • Ability to coach, lead, and motivate others
  • IT literate, with good knowledge of IT systems
  • Ability to communicate effectively at all levels
  • Good knowledge of Quality Assurance systems.
We’ve got quite a lot to offer. How about you?

Our compensation package includes a competitive salary, holiday allowance, pension and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. 

It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that training and development is important to many and that’s why we have a supportive environment which invests in our employee’s career growth, whether that’s Chartership, training or mentoring.

Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool - you can read more about our commitment to diversity by clicking here

We also welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture here

We have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know via our FAQ section here.

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Organization: Smart Infrastructure

Company: Siemens plc

Experience Level: not defined

Full / Part time: Full-time

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